Application Support Specialist: Proactive, SLA-Driven MSP

Plan.It; Philippines; On-site; PHP 420,000 - 640,000; Full time

Job summary

Plan.it is seeking an Application Support Analyst in the Philippines to deliver Level 2/3 support for critical applications within a managed services context. You will monitor performance, engage with clients, and drive improvements through root-cause analysis, service reviews, and change validation.

The role emphasises strong troubleshooting, documentation, and collaboration with DevOps and client stakeholders in a dynamic, service-driven environment.

Qualifications

• Incident, problem and change management knowledge.
• Familiar with ERP/CRM or enterprise business apps.
• Basic SQL for troubleshooting.

Responsibilities

• Provide Level 2/3 support for business-critical applications.
• Handle incidents, service requests and problems with SLAs.
• Collaborate with client teams; communicate in business language.

Job description

Plan.it is seeking an Application Support Analyst in the Philippines to deliver Level 2/3 support for critical applications within a managed services context. You will monitor performance, engage with clients, and drive improvements through root-cause analysis, service reviews, and change validation.

The role emphasises strong troubleshooting, documentation, and collaboration with DevOps and client stakeholders in a dynamic, service-driven environment.