Supervisor, Reporting & Analytics

TeleTech Holdings, Inc.; Philippines; On-site; PHP 600,000 - 800,000; Full time

Benefits offered by this job

Paid time off (PTO)

Wellness and healthcare benefits

Professional development opportunities

Job summary

TeleTech Holdings, Inc. is seeking an experienced professional to oversee daily reporting and analytics operations. You will manage a team, ensure timely delivery of business-critical reports, and support stakeholders by translating reporting needs into actionable insights.

The ideal candidate possesses 3+ years of experience in reporting/analytics, preferably within a BPO setting, along with strong proficiency in tools like Microsoft Fabric, Looker, and Power BI. A supportive environment focused on career development awaits you.

Qualifications

• 3+ years of experience in Reporting and Analytics, preferably in BPO.
• Experience managing a team or projects.
• Excellent communication skills both written and verbal.

Responsibilities

• Oversee daily operations of reporting and analytics.
• Manage administrative tasks including team meetings and timecard corrections.
• Provide coaching sessions and support to the team.
• Partner with stakeholders to understand reporting needs.

Skills

Microsoft Fabric

Looker

Power BI

Data visualization skills

Advanced Excel

Power Query

Tools

SQL

Job description

During a Typical Day, You’ll:

• Lead and oversee the daily operations of the reporting and analytics function, ensuring timely, accurate, and consistent delivery of business‑critical reports and dashboards.
• Managing Administrative Tasks that include team meeting, manage UKG/timecard corrections, check attendance, check emails, ensure all P&C concerns are addressed and other miscellaneous requests from the team.
• Provide coaching sessions to the team, support other questions/requests from the team.
• Partner with business stakeholders (e.g., Talent Acquisition, P&C, L&D) to understand reporting needs and translate them into actionable insights and solutions.
• Support our stakeholders by attending regular calls, answering questions, helping with ad‑hoc requests and new projects.
• A team supervisor helps the Reporting Analyst (RA) on overseeing the deliverables, stakeholder’s objectives to ensure your team meets or exceeds standards expected by internal clients.
• Support other ad‑hoc requests.

What You Bring to the Role:

• 3+ years of experience in Reporting and Analytics (BPO experience required).
• Experience managing a team, managing a project (Preferred).
• Must‑have:

• Knowledge of Microsoft Fabric.
• Proficiency in Looker, Power BI.
• Strong data visualization skills—storytelling with data.
• Excellent communication and comprehension skills.
• Strong time management, prioritization, and problem‑solving abilities.

What You Can Expect

• Supportive of your career and professional development.
• An inclusive culture and community‑minded organization where giving back is encouraged.
• A global team of curious lifelong learners guided by our company values.
• Ask us about our paid time off (PTO) and wellness and healthcare benefit.

Skills and Experience Required

Advanced Excel & Power Query.

• Experience in building reporting suites and dashboards using Excel, and publishing to both internal and external stakeholders.
• Understanding of BPO operations, including KPI tracking, performance reporting, and client deliverables.
• Understanding how a team and how a supervisor administrative tasks work.
• Familiarity with data management and visualization tools such as SQL and Looker is a plus.
• Communication and comprehension skills (both written and verbal) to be able to manage work and asks from senior leaders and other leaders from OPS.
• Ability to understand and problem‑solve on tasks relating to reporting.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

Visit https://mybenefits.ttec.com for more information.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different viewpoints and allows every individual to bring value to the table in their own unique way.