Remote AMS 360 Customer Support Specialist

Overseas; Metro Manila; Remote; PHP 841,000 - 1,262,000; Full time

Benefits offered by this job

USD paid bi-monthly

Paid time off

Holidays

Remote work

Job summary

Overseas is seeking a Customer Service Representative with hands-on AMS 360 experience to support an insurance-focused client operation. This client-facing role requires accuracy, responsiveness, and system fluency to handle inquiries and policy-related requests while maintaining timely records.

You will navigate AMS 360 to access, update, and manage customer and policy records, process endorsements, renewals, and cancellations, and generate reports as needed.

Qualifications

• Proven experience using AMS 360 in a professional setting.
• Background in insurance agency operations and customer service.
• Strong written and spoken English communication.

Responsibilities

• Handle inbound customer inquiries via phone, email, or chat.
• Address policy-related questions and escalate complex cases as needed.
• Navigate AMS 360 to update records and process policy changes.
• Maintain accurate data and ensure timely follow-up with customers.

Skills

AMS 360

Insurance Agency Experience

Customer Service

English Communication

Tools

AMS 360

Job description

Overseas is seeking a Customer Service Representative with hands-on AMS 360 experience to support an insurance-focused client operation. This client-facing role requires accuracy, responsiveness, and system fluency to handle inquiries and policy-related requests while maintaining timely records.

You will navigate AMS 360 to access, update, and manage customer and policy records, process endorsements, renewals, and cancellations, and generate reports as needed.