Remote AMS 360 Insurance Support Specialist

Overseas; Davao Region; Hybrid; PHP 1,052,000 - 1,578,000; Full time

Benefits offered by this job

Paid Time Off

Holidays

100% remote setup

Job summary

Overseas is seeking a Customer Service Representative with hands-on AMS 360 experience to support an insurance-focused client operation. This is a client-facing role where accuracy, responsiveness, and system fluency matter, handling inbound inquiries, managing policy-related requests, and navigating AMS 360 to keep records accurate and service moving without delays.

If you have worked in an insurance agency environment and can deliver clear, professional customer support, this role is a strong

Qualifications

• Proven AMS 360 experience in a professional setting.
• Background in insurance agency operations or customer service.
• Strong written and verbal English communication.
• High attention to detail and accuracy in data entry and record management.
• Organized, self-sufficient, and capable of managing multiple open cases remotely.
• Comfortable working fully remotely with minimal oversight.

Responsibilities

• Handle inbound customer inquiries via phone, email, or chat professionally and promptly.
• Resolve customer issues, answer policy-related questions, and elevate complex cases as needed
• Follow up on open items and ensure every customer interaction is closed properly
• Maintain a professional, clear, and empathetic communication style across all channels
• Navigate AMS 360 to access, update, and manage customer and policy records accurately
• Process policy changes, endorsements, renewals, and cancellations within the system
• Generate reports and pull information from AMS 360 to support internal and client needs
• Maintain organized records and documentation for all customer interactions
• Support internal teams with data entry, record updates, and workflow coordination
• Identify recurring customer issues and surface them to the team for process improvement

Skills

English proficiency

AMS 360

Tools

AMS 360

Job description

Overseas is seeking a Customer Service Representative with hands-on AMS 360 experience to support an insurance-focused client operation. This is a client-facing role where accuracy, responsiveness, and system fluency matter, handling inbound inquiries, managing policy-related requests, and navigating AMS 360 to keep records accurate and service moving without delays.

If you have worked in an insurance agency environment and can deliver clear, professional customer support, this role is a strong