Customer Experience Specialist: Portals & Compliance

ACS pro Global Corporation; Bulacan; On-site; PHP 240,000 - 320,000; Full time

Job summary

ACS pro Global Corporation seeks a Customer Service Representative to support customers, distributors, and internal teams by resolving issues and ensuring accurate verification and authorization processes.

You will deliver timely, professional support, maintain accurate records, ensure payer compliance, and communicate clearly across all interactions, while handling multiple priorities in a fast-paced environment.

Qualifications

• Strong written and verbal communication skills.
• Highly organized with the ability to manage multiple priorities.
• Comfortable using CRM systems, helpdesk tools, and internal databases.
• Ability to work independently and collaboratively.

Responsibilities

• Submit and manage distributor portal updates, including new customer setup and address corrections.
• Track order confirmations, special orders, and backorders; follow up with distributors as needed.
• Verify insurance eligibility and obtain required authorizations or pre-certifications.
• Ensure documentation accuracy, compliance with payer policies, and timely follow-up on pending approvals.
• Enter and maintain accurate records in internal systems.

Skills

Strong written and verbalCommunication

Highly organized

CRM systems

Helpdesk tools

Internal databases

Independent and collaborative work

Education

No specific degree required

Tools

CRM software

Helpdesk tools

Internal databases

Job description

ACS pro Global Corporation seeks a Customer Service Representative to support customers, distributors, and internal teams by resolving issues and ensuring accurate verification and authorization processes.

You will deliver timely, professional support, maintain accurate records, ensure payer compliance, and communicate clearly across all interactions, while handling multiple priorities in a fast-paced environment.