Remote AI Operations Lead — LLMs Delivery & Governance

A7 Recruitment; Cebu City; On-site; PHP 670,000 - 1,339,000; Full time

Job summary

A7 Recruitment is seeking an Operations Manager for AI LLM programs based in Manila/Cebu or remote. You will oversee SOW/SLA governance, align daily operations with delivery goals, and drive performance across multi-site teams.

Lead project deployments, manage change with Project Managers, and translate business needs into actionable operational plans. You will monitor KPIs, mentor leaders, and foster continuous improvement and service excellence.

Qualifications

• 5+ years in operations and people management, including managing leaders.
• Experience leading large, multi-site teams in fast-paced, ambiguous environments.
• Strong strategic, analytical, and problem-solving skills.
• Client-focused mindset with a passion for service excellence.
• Proven ability to manage multiple projects simultaneously.
• Excellent written and verbal communication skills.
• Bachelor's degree or equivalent; PM or Six Sigma certification a plus.

Responsibilities

• Oversee SOW/SLA governance and day-to-day operational compliance.
• Support infrastructure and resource deployment for service delivery.
• Lead project deployments and change execution with Project Managers.
• Translate business requirements into operational plans; manage change delivery.
• Monitor KPIs and implement tracking/reporting methodologies for SLAs.
• Identify and mitigate operational issues affecting productivity, quality, and delivery.
• Install service delivery and quality reporting processes aligned with TQM.
• Direct Root Cause Analyses (RCA) and resolution strategies.
• Support TQM strategies and cross-team collaboration.
• Provide people management, mentorship, and career development to leaders and staff.
• Drive engagement, retention, and continuous improvement across teams.
• Coach team leaders on consistent people-management practices.
• Manage training programs from design through evaluation.
• Escalate risks and proactively communicate with stakeholders.
• Provide feedback to improve policies, processes, and support systems.

Skills

Operations management

People management

Project management

Strategic thinking

Analytical skills

Communication skills

Education

Bachelor's degree or equivalent

Six Sigma certification

PM certification

Job description

A7 Recruitment is seeking an Operations Manager for AI LLM programs based in Manila/Cebu or remote. You will oversee SOW/SLA governance, align daily operations with delivery goals, and drive performance across multi-site teams.

Lead project deployments, manage change with Project Managers, and translate business needs into actionable operational plans. You will monitor KPIs, mentor leaders, and foster continuous improvement and service excellence.