LLM Voice/Chatbot Delivery Lead - On-Site Manila

Hammerjack Pty Ltd; Philippines; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

AI Rudder is seeking a hands-on Product Delivery Specialist to lead design, delivery, and optimization of LLM-based Voicebot and Chatbot solutions. You will work with stakeholders, tech teams, and external vendors to bring AI-powered conversational products to life.

The role requires experience in chatbot or voicebot delivery, familiarity with LLM platforms, Python basics, and strong data analysis. Based in Manila and on-site, you will drive product improvements and collaborate across teams to

Qualifications

• Bachelor's degree or above; able to communicate professionally in English
• 2+ years of experience in Chatbot or Voicebot product delivery; hands-on experience with LLM applications (Prompt Engineering, RAG, Agent workflows) is a strong plus
• Some technical background — able to read and understand code logic, comfortable with basic Python for data processing, API calls, and script writing; or a strong PM background with solid understanding of technical implementation
• Familiar with at least one major LLM platform or framework such as OpenAI API, Claude, Coze, or Dify; understands the basics of prompt tuning and model evaluation
• Strong data analysis skills — able to use conversation logs and business metrics to drive optimization decisions
• Clear logical thinking and strong writing skills — able to translate business requirements into structured prompts and well-designed conversation flows
• Self-driven and results-oriented; comfortable working in a fast-paced, multi-threaded environment with strong execution and learning agility
• Strong cross-team communication and coordination skills — able to drive progress efficiently in multi-stakeholder environments
• Based in Manila Philippines; Fully On-Site

Responsibilities

• Design and deliver end-to-end Voicebot/Chatbot solutions powered by LLMs, including prompt writing and tuning, conversation flow design, intent configuration, and knowledge base setup — from initial launch through continuous iteration
• Analyze conversation data and conduct bad case attribution to identify model output issues such as hallucinations, instruction-following gaps, and multi-turn context loss, then develop and execute optimization strategies
• Write Python scripts to support day-to-day work, including batch test case execution, conversation log cleaning and analysis, and automated performance metric reporting
• Manage the full project delivery lifecycle — coordinate internal and external stakeholders (business teams, tech teams, vendors), track timelines and quality, and provide regular updates on bot performance
• Stay current on LLM and conversational AI developments, evaluate new capabilities for business applicability, and drive continuous product improvement and user experience enhancement
• Collaborate across teams to support other project needs and contribute to operational planning for new product rollouts

Skills

Chatbot delivery

English communication

Python basics

Prompt engineering

LLM platforms

Data analysis

Cross-team coordination

Project management

Education

Bachelor's degree

Tools

OpenAI API

Claude

Coze

Dify

Job description

AI Rudder is seeking a hands-on Product Delivery Specialist to lead design, delivery, and optimization of LLM-based Voicebot and Chatbot solutions. You will work with stakeholders, tech teams, and external vendors to bring AI-powered conversational products to life.

The role requires experience in chatbot or voicebot delivery, familiarity with LLM platforms, Python basics, and strong data analysis. Based in Manila and on-site, you will drive product improvements and collaborate across teams to