Remote Operations Leader - AI-Driven Law Firm

Law Offices of Sabrina Li, P.C.

Philippines

On-site

PHP 5,478,000 - 7,304,000

Full time

14 days+

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Benefits offered by this job

Remote work

Professional development

Paid time off

Pacific Time hours

Job summary

The Law Offices of Sabrina Li, P.C. is seeking an experienced Operations Manager / Law Firm Operations Administrator to oversee cross-functional operations in a fully remote, Asia-based engagement with U.S.-based clients.

You will report to the COO and drive automation, scalable processes, and performance across operations, finance, business development, HR, and client experience. Ideal candidates have 5+ years of managerial experience, hands-on work with Salesforce, GoHighLevel, and monday.com,

Qualifications

Bachelor's degree in Business Administration or related field is required; MBA preferred but not required.
Minimum of 5 years of experience in a managerial role (required).
Experience working with U.S.-based companies; experience with a U.S.-based law firm highly preferred.
Demonstrated experience managing operational projects, improving processes, and driving initiatives from concept through execution.
Experience supervising administrative or operations teams, including recruitment, onboarding, coaching, and performance management.
Strong understanding of operational reporting, business processes, and workflow optimization.
Proven ability to leverage AI tools to improve operational efficiency, documentation, reporting, and workflow automation.

Responsibilities

Support the COO in executing strategic initiatives, overseeing day-to-day operations, and coordinating cross-functional projects to keep priorities, deadlines, and deliverables on track.
Build, implement, document, and continuously improve operational workflows, SOPs, systems, and internal processes, ensuring adherence to firm policies and standards.
Monitor operational performance, identify bottlenecks, and drive continuous improvement through AI, automation, and technology-driven solutions.
Develop scalable systems and optimize workflows within monday.com and other business platforms to improve efficiency, consistency, accountability, and employee experience.
Support referral partnerships, networking initiatives, marketing efforts, client engagement, firm events, and other business development activities, while identifying opportunities to strengthen strategic partnerships and improve client experience.
Maintain and optimize the firm's CRM system to support lead management, client communications, reporting, and long-term business growth.
Supervise the firm's administrative and support staff, providing coaching, operational guidance, and performance support.
Support recruitment through candidate pipeline management, interviewing, onboarding, and new hire integration, partnering with HR and the COO to ensure consistent execution of people-related policies and processes.
Drive employee accountability, support performance management, and contribute to ongoing professional development initiatives.
Support financial and operational reporting, budgeting initiatives, performance tracking, and operational documentation on behalf of the COO.
Manage vendor relationships, software subscriptions, office resources, operational contracts, and expenses, identifying opportunities for cost savings and process improvements.