Remote Admin & Client Support Specialist

Hunt St Pty Ltd; Philippines; Remote; PHP 684,000 - 880,000; Part time

Job summary

Hunt St Pty Ltd in the Philippines is seeking a calm, organized Admin & Client Support Coordinator to be the first point of contact for clients, care workers, and partners. You will handle calls, capture clear notes, and route inquiries to the right team to ensure timely resolution.

The role includes roster updates, vendor follow-ups, appointment bookings, and general administration, with a warm, professional approach and ownership of follow-through.

Qualifications

• 2+ years in administration, client service, call handling or a similar role.
• Experience supporting Australian clients or businesses.
• Excellent spoken and written English with a warm, clear and professional tone.
• High emotional intelligence and composure with distressed callers.
• Strong note-taking, organisation and follow-up skills.
• Familiarity with cloud telephony and CRMs.

Responsibilities

• Handle calls from clients, families, workers, vendors and prospects.
• Record accurate call notes with details and urgency.
• Direct matters to relevant teams and confirm urgent items are received.
• Update rosters and notify staff of changes.
• Follow up vendors and track agreements.
• Schedule appointments and manage calendars.
• Provide regular progress updates to stakeholders.

Skills

Administration

Client service

Call handling

English proficiency

Emotional intelligence

Note-taking

CRM

Cloud phone platforms

Organization

Escalation handling

Tools

RingCentral

CRM systems

Shared drives

Job description

Hunt St Pty Ltd in the Philippines is seeking a calm, organized Admin & Client Support Coordinator to be the first point of contact for clients, care workers, and partners. You will handle calls, capture clear notes, and route inquiries to the right team to ensure timely resolution.

The role includes roster updates, vendor follow-ups, appointment bookings, and general administration, with a warm, professional approach and ownership of follow-through.