Evening IT Support Specialist – Windows & MS 365

clarkoutsourcing; Angeles; On-site; PHP 216,000 - 336,000; Full time

Benefits offered by this job

HMO with prescription coverage

SSS

PhilHealth

Pag-IBIG

13th-month pay

in-office swimming pool

Job summary

Clark Outsourcing in Clark, Pampanga, onsite IT Support role providing first-line helpdesk for Windows 11, Microsoft 365, Outlook, networking, and general PC issues. You’ll handle customer calls and tickets, document steps, and offer remote support as needed.

You will collaborate with the UK team and may take weekend shifts. Strong communication and problem-solving are essential, with careful adherence to security and data-protection practices.

Qualifications

• 1-2 years IT Helpdesk experience.
• Strong verbal and written communication.
• Experience with Windows 11, Microsoft 365, Outlook, networking/Wi‑Fi, and remote support.
• Comfortable with Microsoft Teams, Word, Excel, and similar tools.
• Strong troubleshooting and problem-solving skills.
• Customer-focused with a calm and professional telephone manner.
• Willing to work UK hours and potential weekends.

Responsibilities

• Provide first-line IT support by handling customer calls and support tickets, troubleshooting Windows 11, Microsoft 365, Outlook, networking/Wi‑Fi, printers, login issues, and general PC problems
• Investigate and resolve issues using company procedures and knowledge resources, escalating complex or high-risk concerns when needed
• Accurately document support requests, troubleshooting steps, actions taken, outcomes, and necessary handover notes
• Assist with prepared client-service campaigns during quieter helpdesk periods, including customer calls, emails, and service follow‑ups
• Clearly explain technical issues and service information to customers while maintaining a professional and friendly experience
• Create and update tickets or tasks for the UK team and ensure customer requests are properly documented and followed through
• Work closely with the Optima UK team during training and follow company procedures for security, data protection, and customer information

Skills

Windows 11

Microsoft 365

Outlook

Networking/Wi-Fi

Remote support

Microsoft Teams

Word

Excel

Troubleshooting

Customer service

UK hours

Job description

Clark Outsourcing in Clark, Pampanga, onsite IT Support role providing first-line helpdesk for Windows 11, Microsoft 365, Outlook, networking, and general PC issues. You’ll handle customer calls and tickets, document steps, and offer remote support as needed.

You will collaborate with the UK team and may take weekend shifts. Strong communication and problem-solving are essential, with careful adherence to security and data-protection practices.