Regional Service Desk SME – Windows & Microsoft 365

Aether Global Technology Inc.

Albay

On-site

PHP 240,000 - 360,000

Full time

14 days+

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Job summary

Aether Global Technology Inc. is seeking a Service Desk Technical Support Specialist to provide hands-on hardware, software, and data communication support across designated sites (Makati, Laguna, Albay).

You will handle incident logging, diagnostic troubleshooting, and on-site asset maintenance as a Level 1 support technician. Responsibilities include hardware and software issue resolution, IMACS requests, Windows OS support, MS 365 suite troubleshooting, and coordination of warranty claims

Qualifications

Requires a relevant technical training certificate or matching project experience.
Mandatory platform certifications with at least 2 years of hands-on technical experience.
Proficiency in configuring and supporting Windows 8.1 or higher environments.
Direct experience supporting Office 2016 or higher and cloud Office 365 applications.
Active HP Certification specialized in Desktop and Printer hardware troubleshooting.

Responsibilities

Provide immediate phone assistance and localized problem resolution for hardware, standard software, and core business applications.
Receive, log, gather diagnostic data, and generate trouble tickets for incoming service calls.
Manage the full administrative lifecycle of assigned incidents, problems, and support calls through to completion.
Process and monitor IMACS tracking requests.
Provide Level 1 support for workstations, laptops, peripherals, and standard engineering software.
Support corporate operating systems (Windows 11 or later) and legacy platforms as needed.
Troubleshoot core Microsoft Productivity & Collaboration suites, including Office 365 apps.
Deliver Level 1 assistance for Netrust Digital Certificates and manage crypto token inventory configurations.
Perform hardware and printer troubleshooting, firmware upgrades, and coordinate warranty claims.
Monitor inventories via the PGPC ITSM platform.
Assist with application patch troubleshooting and routine network testing.
Execute regular virus scans, malware removal, and local endpoint security updates.
Perform semi-annual PM/CM routines for PCs and peripherals.
Operate the physical barcode system for asset tracking and scanning.
Resolve basic data communication and LAN cabling faults.
(Tiwi Site Only) Manage data backup tapes to offsite storage.