REMITTANCE SERVICES ASSISTANT

Metrobank; Philippines; On-site; PHP 180,000 - 300,000; Full time

Job summary

Metrobank in the Philippines is seeking a Remittance Services Assistant to support the transmission and tracking of remittances, handle inquiries from remitters, beneficiaries, and partner banks, and ensure accuracy of related documents such as passbooks and time deposits.

You will process tracers, enter data into the bank’s systems, coordinate with foreign branches, and assist in reconciliation and reporting.

Qualifications

• Strong quantitative and analytical skills.
• Pro-active problem solving with ability to meet tight deadlines.

Responsibilities

• Investigates/processes tracers, amendments, and cancellations from foreign branches, subsidiaries, and remittance tie-ups.
• Responds to inquiries from remitters, beneficiaries, foreign branches, and correspondent banks.
• Encodes accounting entries in the remittance systems and assists in daily feedback reporting.

Skills

Quantitative skills

Analytical skills

Problem solving

Education

Business degree

Job description

Job Description:

Position Title: Remittance Services Assistant

Job Summary:

Investigates various problems regarding the transmission of remittances and pertinent documents such as passbooks, certificates of time deposits, account opening documents; responds to inquiries and tracers from remitters, beneficiaries, foreign branches, subsidiaries, remittance tie-ups, correspondent banks and remittance centers.

Attends to customer inquiries and sends data for the remittance feedback/confirmation through the inquiry/feedback system.

Role Exposure:

• Investigates/processes tracers, amendments, and cancellations received from Foreign Branches/ Subsidiaries, correspondent banks, remittance tie-ups and domestic branches


• Entertains inquiries of clients from foreign banks, foreign subsidiaries and domestic branches via telephone or counter inquiries.


• Prepares replies to remittance inquiries/tracers of foreign branches and domestic branches.


• Encodes/upgrades/maintains a database system for ATMs, Passbook / Time Certificate of Deposit (TCDs) / Confirmation of Investment (COIs) of remitter of the Bank’s foreign branches/ subsidiaries


• Monitors/processes incoming passbooks/ TCDs/ COIs and signature cards for remitters of foreign subsidiaries.


• Reconciles statements of long outstanding payment instruction sent by correspondent banks regarding payment orders.


• Transmits daily feedback report on remittances to foreign branches/subsidiaries and remittance tie-ups.


• Print documents (Self Responding Tickets, telegraphic transfer, debit/credit memo, tickets, schedules and other remittances) for reversal and adjustment.


• Entertains/assists inquiries of foreign banks, foreign branches/ subsidiaries, tie-ups and domestic branches via telephone or over the counter inquiries regarding remittance.


• Encodes accounting entries in the Multi-Currency Account (MCA) system.


• Processes Certification of Inward Remittances on a per request basis.

Qualifications:

• Graduate of any Business-related courses, preferably Economics, Accounting or Finance (Fresh Graduates)


• Strong quantitative and analytical skills


• Must have a pro-active approach to problem solving and the ability to meet tight deadlines

Other Details:

Rank: Rank & File

Location: BGC, Taguig City

Requirements: