Inquiry Officer

BDO Unibank; Mabalacat; On-site; PHP 334,800 - 446,400; Full time

Job summary

A leading financial institution in the Philippines is seeking an Inquiry Officer to monitor and handle remittance-related inquiries. The candidate should have a Bachelor's degree in Business or related courses and at least 3 years of experience in remittance operations. Role requires effective communication, compliance awareness, and willingness to work on Holidays and Graveyard shifts. Join a trusted industry leader and contribute to delivering customer-focused solutions.

Qualifications

• Bachelor's degree in Business or related field.
• At least 3 years of experience in remittance business or operations.
• Willingness to work on Holidays and Weekends.
• Availability for Graveyard Shifts.

Responsibilities

• Monitor responses to remittance-related inquiries and complaints.
• Ensure compliance with Bank's policies and procedures.
• Assist beneficiaries of remittance transactions as needed.

Skills

Experience in remittance business

Effective communication

Compliance awareness

Customer service skills

Education

Bachelor's degree in Business or related courses

Job description

Business Unit: Transaction Banking Group

About BDO

BDO Unibank, Inc. is the Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer‑focused services. Build your career with a trusted industry leader.

Job Summary

The Inquiry Officer is responsible in monitoring and ensuring that all functions are efficiently accomplished by the sectionin line with the Banks standards and requirements.

Key Responsibilities

• Monitor and handle responses to remittance‑related inquiries, requests, and complaints from Expatriates, Subsidiary Offices, remittance partners, BDO branches, and/or other units of the Bank, remitting banks, and remittance clients
• Ensure all inquiries, complaints, and requests from remittance tie‑ups received via email are from the official email list provided by the Marketing Development Officers
• Provide call‑out to assist beneficiaries of remittance transactions, upon receipt of request from remitters thru Expatriates, subsidiary offices, and tie‑ups
• Ensure compliance with Banks policies, procedures and regulatory requirements

Qualifications

• Bachelors’ degree in Business (or other related courses)
• With at least 3 years experience in remittance business / operations (Banking experience is an advantage)
• Willing to work on Holidays / Weekends
• Willing to work on Graveyard Shift

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability. Requisition ID: 27216

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