Customer Service Associate

UniTeller; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading financial services company in Metro Manila is hiring a Customer Service Associate. This role involves handling remittance transactions, ensuring compliance with policies, and resolving customer inquiries effectively. Candidates should be detail-oriented with strong analytical skills. Join the team to contribute to exceptional financial services in a collaborative environment.

Qualifications

• Passionate about delivering exceptional service in the financial sector.
• Ability to analyze and validate data for remittance transactions.
• Experience in handling customer complaints effectively.

Responsibilities

• Complete forms and validate data surrounding remittance transactions.
• Keep track of consumer interactions and location data.
• Resolve customer complaints in a timely manner.
• Coordinate with banks and agencies affiliated with the company.

Skills

Detail-oriented

Analytical

Customer service

Job description

We're Hiring: Customer Service Associate

Location: Trade and Financial Tower, BGC, Taguig City

Company: Uniteller Filipino, Inc.

Are you detail-oriented, analytical, and passionate about delivering exceptional service in the financial sector? Join our team and play a vital role in helping customers send and receive remittances with confidence and ease.

1. In charge of accurately completing forms, reviewing, and validating the pertinent data surrounding remittance transactions.
2. Using the online system, keep track of all consumer interactions and location data.
3. Responsible in resolving customer complaints in a timely manner.
4. Coordinate with banks and agencies affiliated with the company.
5. Ensure strict adherence to all applicable laws, policies, and procedures.
6. Participate in team meetings and activities, promote team spirit and cohesiveness.
7. Participate in Weekly Calibration and Quality monitoring activities.
8. Demonstrate adherence to Core Standards of Behavior.
9. Process modification and/or cancellation of transaction based on customers’ request.
10. Ensure that the quality processes are being met consistently.
11. Perform other related duties assigned by the supervisor or manager on the daily basis