Remedial Officer (Shaw, Pasig City)

Rykom Finance Corp.; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A financial services company in Metro Manila is seeking a Collections Specialist to monitor overdue accounts and communicate with customers regarding payments. The ideal candidate will have a diploma or bachelor’s degree in finance or a related field and proven experience in collections. Key duties include negotiating repayment plans, maintaining records, and preparing performance reports. Strong negotiation and communication skills are required, along with proficiency in Microsoft Office, particularly Excel.

Qualifications

• Proven experience in collections, credit control, or accounts receivable (preferred).
• Ability to handle difficult conversations professionally.
• Graduate of any business-related course.

Responsibilities

• Monitor and manage overdue customer accounts.
• Contact customers to follow up on outstanding payments.
• Negotiate repayment plans and settlements in line with company policies.
• Maintain accurate records of collection activities.
• Prepare reports on collection performance and aging accounts.

Skills

Negotiation skills

Communication skills

Analytical skills

Problem-solving skills

Proficiency in Microsoft Office (especially Excel)

Education

Diploma or bachelor’s degree in finance, Business Administration, Accounting, or related field

Job description

Description

Essential Duties and Responsibilities:

• Monitor and manage overdue customer accounts.
• Contact customers via phone, email, or written communication to follow up on outstanding payments.
• Negotiate repayment plans and settlements in line with company policies.
• Maintain accurate records of collection activities and customer communications.
• Escalate unresolved or high-risk accounts to senior management when necessary.
• Prepare reports on collection performance and ageing accounts.
• Ensure compliance with company policies and legal regulations related to debt collection.
• Support remedial actions for non-performing accounts to minimize financial risk.
• Perform other related duties as may be assigned by the immediate supervisor.

Job Requirements

• Diploma or bachelor’s degree in finance, Business Administration, Accounting, or related field.
• Proven experience in collections, credit control, or accounts receivable (preferred).
• Strong negotiation and communication skills.
• Ability to handle difficult conversations professionally.
• Good analytical and problem-solving skills.
• Proficiency in Microsoft Office (especially Excel).
• Graduate of any business-related course.
• With good oral and written communication skills.