Relationship Manager

Bank of the Philippine Islands (BPI); Pasig; On-site; PHP 600,000 - 1,100,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking an accomplished Relationship Manager to oversee a portfolio of large and middle market corporate clients. You will cultivate trust, drive profitability, and deliver timely financial solutions while upholding the bank's policies.

The role emphasizes client engagement, cross-selling credit and banking products, and coordinating with credit, operations, and legal teams to ensure a positive customer experience and achievement of income targets.

Qualifications

• College degree in business, finance, or related field.
• At least 3 years banking experience serving corporate accounts.
• Knowledge of markets, credit and lending, risk management and products.

Responsibilities

• Manages a portfolio of corporate clients and ensures profitability.
• Cultivates trust and partnerships through client engagements and visits.
• Achieves income/volume targets via business development strategies.
• Maintains competitive market positioning and customer satisfaction.
• Solicits feedback and collaborates with product, channels, operations, and compliance.
• Collaborates with Credit on loan packages and renewals; trains staff as needed.

Skills

Relationship management

Sales calls

Client engagement

Communication skills

Interpersonal skills

Analytical thinking

Education

College degree in Business/Finance

Job description

Job Description:

The Relationship Manager is responsible in managing the needs of the large and middle market corporate clients including but not limited to local conglomerates and multinational corporations. They are assigned to: (a) cultivate trust and partnership and be designated as one of the top bankers of their existing and potential corporate clients; (b) grow the profitability of its portfolio of accounts by providing timely and appropriate financial solutions to these clients; and (c) ensure positive customer experience with the bank, all within the bank’s policies and guidelines.

Responsibilities

• Manages a portfolio of corporate clients and ensuring its profitability.
• Cultivates trust and partnership with their clients by initiating sales calls, client engagements, and visits to ensure that all their client needs are properly addressed in a timely manner and with adherence to regulatory and internal policies.
• Ensures attainment of income and volume targets through implementation of business development strategies and initiatives.
• Achieves and sustains competitive positioning in the market, resulting in optimization of customer satisfaction, retention and wallet share.
• Ensures positive customer experience with the bank by constantly soliciting customer feedback, competitive scan and market intelligence and working closely with the product groups, channels, operations, legal and compliance units in the bank toward the furtherance of this objective.
• Collaborates with Credit partners in structuring loan packages and on-time line renewals.Trains the Service Associate on day-to-day activities to achieve the client expectations and bank goals.

Qualifications

• College graduate preferably with a degree in business-related discipline such as Banking, Accounting or Finance.
• At least 3 years’ experience banking experience serving corporate accounts either as part of service staff, account management, products, or channels and/or related disciplines.
• Knowledgeable in markets, credit and lending, operations, credit policies, risk management and commercial banking products and services to enable cross-selling.
• Knowledge of working with corporates clients.
• Comfortable dealing with corporate clients, good interpersonal, communication and listening skills; able to analyze and research information; driven and motivated; professional and ethical, good marketing skills and client empathy.