EV Aftersales Regional Manager: Service & Compliance

XPENG; Manila; Hybrid; PHP 900,000 - 1,200,000; Full time

Job summary

XPENG Philippines is seeking an experienced role to oversee end-to-end aftersales technical support across the Philippine dealer network. The role standardizes EV aftermarket services, resolves field issues, and ensures warranty governance aligns with brand and national regulations to deliver a consistent customer experience.

The candidate should have solid EV tech knowledge, OEM aftersales experience, CSI improvement skills, and strong dealer relationship management with English fluency.

Qualifications

• Solid EV technical knowledge across battery systems, electronics and diagnostics.
• Proven OEM aftersales experience in dealer management and warranty admin.
• Strong CSI improvement, process optimization and issue resolution skills.
• Excellent communication and dealer relationship management; English fluent.

Responsibilities

• Provide on-site and remote EV technical support and dealer training.
• Manage dealer onboarding and ensure compliance with regulations and brand training.
• Conduct workshop audits and CSI improvement reviews.
• Coordinate bulletins, service campaigns and recalls with HQ.
• Resolve escalated customer cases and critical technical issues.
• Maintain dealer network relations and optimize aftersales/warranty performance.

Skills

EV technical knowledge

OEM aftersales experience

CSI improvement

Communication skills

Dealer relationship mgmt

Job description

XPENG Philippines is seeking an experienced role to oversee end-to-end aftersales technical support across the Philippine dealer network. The role standardizes EV aftermarket services, resolves field issues, and ensures warranty governance aligns with brand and national regulations to deliver a consistent customer experience.

The candidate should have solid EV tech knowledge, OEM aftersales experience, CSI improvement skills, and strong dealer relationship management with English fluency.