Customer Support Representative (Dispatch Commercial & Industrial)

Remote Employee BPO Phil Inc; San Fernando; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

HMO

2 free dependents on HMO

Rice allowance: 1,500 PHP

Night differential

Job summary

Remote Employee BPO Phil Inc is seeking a Customer Support Representative (Dispatch Commercial & Industrial) to manage day-to-day scheduling, dispatch work crews, and coordinate with customers within the assigned territory.

The role emphasizes accurate communication, proactive problem solving, and adherence to service level standards.

Qualifications

• Experience with Salesforce preferred.
• Strong written and verbal communication skills.
• Able to work in a fast-paced environment.
• Proficient with Windows programs and common office tools.

Responsibilities

• Relay information such as work orders to/from crews and supervisors.
• Communicate with supervisors or customers to resolve service requests.
• Prepare daily schedules and work orders.
• Coordinate with external clients to ensure service levels are met.

Skills

Windows proficiency

Salesforce experience

Communication skills

Organizational skills

Time management

Problem-solving

Team collaboration

Tools

Microsoft Office

Outlook

Job description

Role: Customer Support Representative (Dispatch Commercial & Industrial)

Salary: Competitive Basic Salary

Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential.

Work setup: Work from Office

Training Schedule

Mon-Fri 8pm-5am, Sat-Sun day off Philippine Time

Prod Schedule

Sat-Wed 6pm-3am, Thu-Fri day off Philippine Time

Summary

As the BPO dispatch agent, you are responsible for answering day-to-day scheduling and dispatching work crews or equipment to appropriate locations according to predetermined schedules, customer requests, or immediate needs.

Responsibilities

• Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors, or emergency personnel
• Speaking with supervisors or customers to resolve problems and requests for services or equipment
• Preparing daily work such as schedules
• Preparing work orders for crew or receiving work orders from work crews
• Work with external clients to ensure continuity of support exceeds service level standards. Resolve customer escalations
• Comprehensive knowledge of call center metrics and drivers
• Subject matter expert on call center processes, procedures, and systems
• Being in charge of communications within company assigned territories
• Provide proactive solutions to contribute to the smooth running of the call center
• Facilitate and participate in team meetings
• Promote an environment of continued improvement and best practices
• Additional tasks and/or projects assigned by management

Qualifications

• Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint, and Outlook or Google equivalents
• Experience with the Salesforce is highly preferred
• Excellent oral and written communication skills
• Strong organizational and interpersonal skills
• Schedule flexibility
• Effective time management and driven to meet deadlines
• Analytical and problem-solving skills
• Ability to function in a fast-paced and agile environment
• Dependability regarding completion of assignments and attendance
• Set the example for best practices