Purpose/ Mission:
To ensure the delivery of sustainable and profitable retail growth for assigned store network bymeeting or exceeding agreed net sales and profitabilitytargets. While coaching, managing and inspiring the Store Management team and Store team/s to meet commercial goals.
Retail Key interfaces (internal):
Country DTC Head, Country Sr. Operations Manager, Country DTC team (Merchandising, Store Development, Sales Academy), Country Brand team (Omni-VM, Retail Activation), Country HR, Country Leadership Team, SEA Retail Excellence team
Philippines Key interfaces (external):
Landlords, Mall Operators, Customers
Responsibilities:
Store Manager, Store Staff Signing authority: TBC Budget responsibility: Retail Store P&L
KEY RESPONSIBILITIES:
- Inspirationally lead retail stores to a world class position by focusing on the 5 P’s: People, Product,Premises, Processes and Profit.
- Ensure a leading shopping experience and continuously maximize sales and profitability from thestore portfolio, in conjunction with key stakeholders.
- Manage and control operational expenses (OPEX) in line with the retail budget.
- Make recommendations to the Snr. Manager Retail Operations on commercial opportunities at Market level, setting up best practice and benchmarking for success.
- Effectively complete store visits to develop and follow up on practical and achievable action plans.
- To lead the recruitment, on boarding, training and development efforts in his/her stores, activelymanaging the succession planning process and ensuring all HR policies and procedures are adheredto.
- Supporting the Snr Manager Retail Operations with peer group to deliver a world class retail businessand maximize brand equity.
- Manage Business, Processes and Projects
- Manage and Develop People Training SkillAnalytical SkillInventory Management Business Acumen
- Continuous improvement through developing and executing local retail relevant and specific processes in close cooperation with the support functions.
- Create and drive a high-performance culture across the Market by setting clear expectations and targets analyzing stores’ performance, holding Store Managers accountable and giving appropriate and prompt feedback.
- Adhere to Global standards for all Retail Marketing, Visual Merchandising, Sales Academy, Health & Safety, and other store related activities, and monitor/evaluate established processes to guarantee stores’ full compliance.
- To work closely with HR, VM, Retail Marketing, Sales Academy, Store Development, and Merchandising to ensure optimal service to the stores enabling store managers to operate smoothly and efficiently.
- Implementing, driving and ensuring compliance with agreed Global Retail CoE processes and standards for field and RBO operations, while taking Market requirements into account.
- Measure and monitor progress and performance across the various KPI’s and report thereof to Senior Manager Retail operations and relevant support functions.
Professional background/ Experience:
Education: IT: Language skills:
- Functional: Preferably 4+ years of managerial experience in Retail Operations; Excellent Communication skills;
- Strong Leadership/Influencing skills; Advanced Numeracy/BusinessAcumen
- Industry: Preferably in apparel/ fashion/ footwear
- Cultural: Ability to work in an international environment
- Exposure: Sports, Fashion, Service
- University degree in business (ideally with marketing and sales focus) or equivalent relevant experience.
Outlook: Advanced s Word: Advanced s Excel: Advanced s PowerPoint
Advanced English and Filipino