Regional Hospitality Support & Solutions Specialist

HRS Hospitality & Retail Systems; Metro Manila; On-site; PHP 350,000 - 480,000; Full time

Job summary

HRS Hospitality & Retail Systems in the Philippines seeks an experienced hospitality solutions specialist to support hotels and related venues across the region. You will manage customer cases, stay updated on product releases, and collaborate with SMEs to deliver enhancements.

The role requires 2–5 years in hospitality, 1–3 years with OPERA PMS, and strong English communication. Willingness to travel and independent organization are essential.

Qualifications

• Fluent English is required for written and spoken communication.
• Strong analytical and problem-solving abilities are essential.
• Excellent communication and collaboration with cross-functional teams are required.
• Travel willingness and ability to work across the region.

Responsibilities

• Participation in support/implementation of solutions for hotels, restaurants, spas and fitness clubs across the region
• Handle customer cases, triage the inbound case load and reviewing the existing owned and escalated cases
• Ensure familiarity with new product releases as they become available
• Liaise with subject matter experts on client requests for enhancements and development
• Work with the support/implementation teams to ensure service level requirements are exceeded
• Conduct user training, Perform other duties as requested or as deemed appropriate by management

Skills

Fluent in English

Analytical problem-solving

Communication skills

Team collaboration

Education

Diploma or Degree in IT or related field

Hospitality industry background

Tools

OPERA PMS

Job description

HRS Hospitality & Retail Systems in the Philippines seeks an experienced hospitality solutions specialist to support hotels and related venues across the region. You will manage customer cases, stay updated on product releases, and collaborate with SMEs to deliver enhancements.

The role requires 2–5 years in hospitality, 1–3 years with OPERA PMS, and strong English communication. Willingness to travel and independent organization are essential.