Hospitality Tech Support Analyst – First-Line

AMADEUS MARKETING PHILS, INC.; Taguig; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Flexible working model

Learning opportunities

Health benefits

Diversity and inclusion

Job summary

Amadeus Hospitality in the Philippines seeks a Customer Care Analyst to provide first-line support to global hospitality clients using Amadeus solutions. You will handle inquiries via phone, portal, and email, identify root causes, and document steps in the CRM system to help improve customer value and adoption.

The ideal candidate will have tertiary education, experience in technical support or help desk, familiarity with hotel software, and strong communication.

Qualifications

• Bachelor or equivalent in a relevant field.
• Experience in technical support or help desk environments.
• Familiarity with hotel software solutions.
• Strong analytical and problem-solving abilities with clear communication.
• Willingness to learn Amadeus Hospitality product offerings.

Responsibilities

• Serve as the first contact point via phone, portal, and email.
• Identify customer needs and provide clear resolutions.
• Use tools and CRM to resolve questions and document steps.
• Record interactions and troubleshooting steps in the CRM.
• Apply knowledge to address questions on first contact when possible.
• Other duties as assigned.

Skills

Technical support

Help desk

Hospitality tech

Analytical thinking

Clear communication

Education

Tertiary education in relevant discipline

Tools

Salesforce

PMS/CRS knowledge

Job description

Amadeus Hospitality in the Philippines seeks a Customer Care Analyst to provide first-line support to global hospitality clients using Amadeus solutions. You will handle inquiries via phone, portal, and email, identify root causes, and document steps in the CRM system to help improve customer value and adoption.

The ideal candidate will have tertiary education, experience in technical support or help desk, familiarity with hotel software, and strong communication.