Support Services Specialist, Philippines

HRS Hospitality & Retail Systems; Metro Manila; In loco; PHP 350.000 - 480.000; Tempo pieno

Descrizione del lavoro

HRS Hospitality & Retail Systems in the Philippines seeks an experienced hospitality solutions specialist to support hotels and related venues across the region. You will manage customer cases, stay updated on product releases, and collaborate with SMEs to deliver enhancements.

The role requires 2–5 years in hospitality, 1–3 years with OPERA PMS, and strong English communication. Willingness to travel and independent organization are essential.

Competenze

• Fluent English is required for written and spoken communication.
• Strong analytical and problem-solving abilities are essential.
• Excellent communication and collaboration with cross-functional teams are required.
• Travel willingness and ability to work across the region.

Mansioni

• Participation in support/implementation of solutions for hotels, restaurants, spas and fitness clubs across the region
• Handle customer cases, triage the inbound case load and reviewing the existing owned and escalated cases
• Ensure familiarity with new product releases as they become available
• Liaise with subject matter experts on client requests for enhancements and development
• Work with the support/implementation teams to ensure service level requirements are exceeded
• Conduct user training, Perform other duties as requested or as deemed appropriate by management

Conoscenze

Fluent in English

Analytical problem-solving

Communication skills

Team collaboration

Formazione

Diploma or Degree in IT or related field

Hospitality industry background

Strumenti

OPERA PMS

Descrizione del lavoro

• Participation in support/implementation of solutions for hotels, restaurants, spas and fitness clubs across the region
• Handle customer cases, triage the inbound case load and reviewing the existing owned and escalated cases
• Ensure familiarity with new product releases as they become available
• Liaise with subject matter experts on client requests for enhancements and development
• Work with the support/implementation teams to ensure service level requirements are exceeded
• Conduct user training, Perform other duties as requested or as deemed appropriate by management
• Hospitality, business-related discipline(s) or equivalent experience or Diploma or Degree in the field of Information Technology,
• At least 2-5 years hospitality industry experience and 1-3 years OPERA product exposure.
• Candidate who possesses knowledge of OPERA PMS will be an advantage but not mandatory
• Able to evaluate and understand individual hotel business needs and business rules to best leverage our products functionality.
• Ability to travel extensively across the Region and be away from home for extended periods of time as needed
• Able to communicate effectively and build rapport with team members and clients.
• Strong in establishing collaboration and working through other internal and external organizations and individuals
• Independent individual with strong organizational skills
• Fluent in English both written and spoken
• Analytical problem-solving skills.

Note: We are unable to provide sponsorship of work pass for this position