Regional Customer Account Lead – Escalations & Growth

Collins Aerospace; Tanauan; Hybrid; PHP 1,004,000 - 1,451,000; Full time

Job summary

Collins Aerospace is seeking a Regional Customer Account Manager to lead and develop a high-performing team in the PHILIPPINES region. The role focuses on customer relations, process improvement, and compliance with company policies while driving key performance metrics.

The position requires strong communication, leadership, and analytical skills, with experience in SAP and Microsoft Office, and a hybrid work arrangement in Batangas/Tanauan area.

Qualifications

• Bachelor’s degree or advanced degree with 2+ years of relevant experience.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Analytical mindset with attention to detail.
• Experience leading others is preferred and demonstrated.
• Proficient in Microsoft Office suite.

Responsibilities

• Lead, manage, motivate and retain a Regional Customer Account Management team.
• Serve as escalation contact for the assigned region.
• Help establish annual goals and metrics for the team.
• Drive day-to-day operational processes and metrics.
• Implement standard work and identify root causes for corrective actions.
• Track and report team performance metrics.
• Participate in onboarding and training for new hires.
• Conduct daily team huddles and meetings.
• Use CORE operating system to identify improvement opportunities and action plans.
• Promote ethics-based culture and ensure orders comply with laws and policies.

Skills

Communication

Organization

Analytical thinking

Leadership

MS Office

Education

Bachelor’s degree (or higher)

Tools

SAP

Microsoft Office

Job description

Collins Aerospace is seeking a Regional Customer Account Manager to lead and develop a high-performing team in the PHILIPPINES region. The role focuses on customer relations, process improvement, and compliance with company policies while driving key performance metrics.

The position requires strong communication, leadership, and analytical skills, with experience in SAP and Microsoft Office, and a hybrid work arrangement in Batangas/Tanauan area.