Regional Customer Ops Lead – Service Contracts & Warranty

Raytheon Technologies Corporation; Tanauan; Hybrid; PHP 700,000 - 950,000; Full time

Job summary

Raytheon Technologies Corporation in the Philippines is seeking a Regional Customer Account Management leader to guide a team across the region. You will serve as escalation point, set goals and metrics for the team, and drive standard processes.

You will monitor performance and support onboarding for new hires, while upholding ethical business practices. The role requires a Bachelor's degree and 2-3 years of relevant experience, strong communication, and analytical skills.

Qualifications

• Bachelor’s degree and 2-3 years of relevant experience.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Analytical skills and attention to detail.
• Flexible and adaptable; self-driven and motivated.
• Experience leading others.

Responsibilities

• Lead, manage, motivate and retain a Regional Customer Account Management team.
• Serve as customer’s next escalation point of contact for the assigned region.
• Involve in establishing team annual goals and metrics to support the Global customer account management group Key Goals and Objectives.
• Drive key day to day operational standard processes and metrics.
• Implement standard work, monitor process escapes and determine root causes to identify corrective actions.
• Track and measure performance results for the assigned team.
• Hiring process responsibility and involvement in on-boarding and training support for new hires for the assigned regional account.
• Conduct daily team huddle and team meetings.
• Utilize the CORE (Customer Oriented Results and Excellence) operating system to identify opportunities for improvement in processes and procedures and implement plan of action.
• Promote an ethics-based business culture, managing customer orders in compliance with laws and company policies.

Skills

Communication skills

Analytical skills

Organizational skills

Team leadership

Adaptability

MS Office proficiency

Education

Bachelor's degree in related field

Tools

SAP

Job description

Raytheon Technologies Corporation in the Philippines is seeking a Regional Customer Account Management leader to guide a team across the region. You will serve as escalation point, set goals and metrics for the team, and drive standard processes.

You will monitor performance and support onboarding for new hires, while upholding ethical business practices. The role requires a Bachelor's degree and 2-3 years of relevant experience, strong communication, and analytical skills.