Referral Intake Coordinator

Helper Heroes; Philippines; Remote; PHP 137,000 - 164,000; Full time

Job summary

Helper Heroes invites a Referral Intake Coordinator to join our virtual team, focused on seamless intake and scheduling for home health services. This role supports timely patient admission, accurate documentation, and efficient clinician scheduling in a remote setup.

We value detail-oriented professionals with strong communication to coordinate with clinicians, physicians, and internal staff in a fast-paced environment.

Qualifications

• Experience in home health intake or coordination.
• Familiar with Medicare Conditions of Participation and home health workflows.
• Strong communication with clinicians, physicians, and staff.
• Able to manage multiple priorities with minimal supervision.

Responsibilities

• Process referrals into EMR and schedule clinicians by discipline and availability.
• Verify home health insurance authorizations.
• Review and process physician orders; fax orders to physicians.
• Upload and maintain documentation and orders in EMR.
• Manage intake workflow from referral to admission and scheduling.

Skills

Intake coordination

Attention to detail

Independent worker

Multitasking

Medicare COP familiarity

Clinician communication

Tools

Axxess EMR

Job description

Referral Intake Coordinator

Salary : ₱13,520 monthly

Company : Helper Heroes - Virtual Assistant

Job Type : Full Time Philippines

NOTE: This role is open to FILIPINO candidates only (Philippines)

Job Description: Referral Intake/Scheduling Coordinator

Type: Virtual/Remote Support (Part-time to Full-time)

Start Date: Immediate

About Us

At Helper Heroes, we’re on a mission to provide exceptional care and support to home care agencies in the U.S. We believe in true partnership where our virtual assistants act as an extension of the care team. Our goal is to ensure a compassionate, innovative, and efficient care experience for clients and families alike.

Role Overview

Our agency is currently seeking to engage a qualified Intake / Scheduling Coordinator to support our home health operations. We are looking for a highly efficient, detail-oriented professional with strong experience in end-to-end intake coordination and home health workflow management. This role is critical to ensuring timely patient admission, accurate documentation, and efficient clinician scheduling.

Key Responsibilities

• Processing and entering referrals into Axxess EMR


• Scheduling clinicians appropriately based on discipline, availability, and payer requirements


• Obtaining and verifying home health insurance authorizations


• Reviewing and processing physician orders


• Faxing and following up on orders with physicians


• Uploading and maintaining documentation and orders in Axxess


• Managing intake workflow from referral through admission and scheduling


• Understanding Medicare home health guidelines, including OASIS requirements and compliance expectations


• Working efficiently in a fast-paced, high-volume environment with minimal supervision

Qualifications

• Highly organized and detail-oriented


• Experienced in home health intake or coordination roles


• Able to work independently with strong follow-through


• Comfortable managing multiple priorities simultaneously


• Familiar with Medicare Conditions of Participation and home health compliance workflows


• Strong in communication with clinicians, physicians, and internal staff

Why You’ll Love Working with Us

Competitive Base Pay: $6.50/hr with pay raise

Make a Difference: You’ll play a key role in ensuring that clients receive the best care possible.

Growth Opportunities: As we grow, so will you! There’s plenty of room for advancement and learning.

Fun & Supportive Team: We’re a tight-knit group that values collaboration, compassion, and a good laugh.