Home Health Intake Coordinator

Helperheroes; Philippines; Remote; PHP 519,000 - 692,000; Part time

Benefits offered by this job

Remote work

Pay raise

Job summary

Helper Heroes - Virtual Assistant is seeking a detail-oriented Home Health Intake Coordinator to manage referrals from receipt through readiness for admission. This remote role supports U.S.

home care agencies and requires strong follow-up, organization, and proactive communication with patients and providers. The ideal candidate has 1–2 years in home health intake or related areas, can enter data accurately into EMR systems, verifies insurance, and coordinates with clinical teams.

Qualifications

• 1-2 years in home health intake, referrals, admissions, or similar healthcare settings.
• Familiarity with home health orders, insurance verification, and medical documentation.
• Knowledge of Medicare home health and F2F requirements is a plus.
• Experience using EMR or referral-management systems.
• Strong communication, organization, attention to detail, and follow-up skills.

Responsibilities

• Manage the full intake workflow from referral through admission and scheduling.
• Process and enter referrals accurately into EMR (Axxess).
• Review referrals for completeness: demographics, insurance, diagnoses, orders.
• Identify and resolve missing or conflicting information before admission.
• Verify insurance coverage and obtain required authorizations.
• Confirm the appropriate following physician and process orders.
• Fax, track, and follow up on orders and documentation with offices.
• Contact patients/caregivers to verify information and confirm acceptance.
• Coordinate with hospitals, physician offices, case managers, and teams.
• Schedule clinicians based on discipline, availability, and payer needs.
• Upload and maintain documentation and records in EMR.
• Track open referrals and follow up on barriers until resolution.
• Prioritize time-sensitive referrals and escalate delays.
• Provide clear referral status updates to teams.
• Maintain documentation of actions, barriers, and next steps.
• Apply Medicare home health guidelines, OASIS, and compliance expectations.

Skills

Communication

Organization

Follow-up

Attention to detail

Job description

Home Health Intake Coordinator/Referral Intake Coordinator

NOTE: This role is open to FILIPINO candidates only (Philippines)

Company: Helper Heroes - Virtual Assistant

Job Description:Referral Intake/Scheduling Coordinator

Type: Virtual/Remote Support(Part-time to Full-time)

Start Date:Immediate

About Us

At Helper Heroes, we’re on a mission to provide exceptional care and support to home care agencies in the U.S. We believe in true partnership where our virtual assistants act as an extension of the care team. Our goal is to ensure a compassionate, innovative, and efficient care experience for clients and families alike.

Role Overview

We are seeking a detail-oriented Home Health Intake Coordinator to manage referrals from receipt through readiness for admission.

This role requires strong follow-up, organization, and ownership. The coordinator will review referrals, identify missing information, communicate with patients and healthcare providers, and ensure every referral has a clear status and next step.

Key Responsibilities

• Manage the full intake workflow from referral through admission and scheduling.
• Process and enter referrals accurately into Axxess EMR.
• Review incoming referrals for completeness, including demographics, insurance, diagnoses, physician orders, requested disciplines, F2F documentation, and supporting clinical records.
• Identify and resolve missing, incomplete, or conflicting information before admission.
• Verify insurance coverage and obtain required home health authorizations.
• Confirm the appropriate following physician or practitioner and process physician orders.
• Fax, track, and follow up on outstanding orders and documentation with physician offices.
• Contact patients and caregivers to verify information, explain services, and confirm acceptance and availability.
• Coordinate with hospitals, SNFs, physician offices, case managers, referral sources, insurance companies, and internal clinical teams.
• Schedule clinicians appropriately based on discipline, availability, payer requirements, and patient needs.
• Upload and maintain accurate documentation, orders, and referral records in Axxess.
• Track all open referrals and follow up on missing orders, records, authorizations, and other barriers until resolution.
• Prioritize time-sensitive referrals and escalates issues that may delay admission or Start of Care.
• Provide clear referral status updates to clinical and scheduling teams.
• Maintain accurate documentation of actions taken, barriers, follow-ups, and next steps.
• Apply working knowledge of Medicare home health guidelines, OASIS requirements, and compliance expectations.

Qualifications

• 1-2 years of experience in home health intake, referrals, admissions, or a similar healthcare setting.
• Familiarity with home health orders, insurance verification, physician coordination, and medical documentation.
• Knowledge of Medicare home health and F2F requirements is a plus.
• Experience using EMR or referral-management systems.
• Strong communication, organization, attention to detail, and follow-up skills.
• Ability to manage multiple referrals and competing priorities.
• Comfortable identifying problems, asking questions, and escalating concerns when needed.

Why You’ll Love Working with Us

Competitive Base Pay: $6.50/hr with pay raise

Make a Difference: You’ll play a key role in ensuring that clients receive the best care possible.

Growth Opportunities: As we grow, so will you! There’s plenty of room for advancement and learning.

Fun & Supportive Team: We’re a tight-knit group that values collaboration, compassion, and a good laugh.

Ready to Be a Hero?