Recruitment Supervisor- Volume Hiring | Davao-Lanang

IBEX Global Solutions (Philippines) Inc.; Davao del Sur; On-site; PHP 480,000 - 640,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. is seeking a Recruitment Supervisor (Volume Hiring) to lead high-volume hiring efforts in a fast-paced BPO environment. You will manage a team of recruiters, drive end-to-end delivery, and ensure targets across multiple accounts are met.

The role requires strong leadership, data-driven decision making, and deep knowledge of volume recruitment strategies, with a focus on process improvement and stakeholder collaboration in a dynamic setup.

Qualifications

• Bachelor’s Degree in Human Resources, Psychology, Business Administration, or related field.
• 3–5 years of Talent Acquisition experience, with 1–2 years in a supervisory role.
• Proven volume hiring experience within BPO/shared services.
• Strong recruitment lifecycle knowledge, sourcing strategies, and metrics.
• Experience handling large-scale hiring ramps and multi-account recruitment.

Responsibilities

• Lead, coach, and develop a team of Talent Acquisition Specialists/Recruiters.
• Set performance expectations and monitor KPIs, quality, and productivity.
• Conduct performance reviews, calibrations, and coaching sessions.
• Oversee end-to-end recruitment for high-volume roles across accounts.
• Partner with Hiring Managers, Operations, and HR partners; provide insights.
• Drive process improvements, optimize sourcing channels, and ensure candidate experience.
• Track metrics, prepare weekly/monthly reports, and use data to drive decisions.
• Ensure compliance with policies, labor regulations, and audit readiness.

Skills

Leadership

Communication

Data-driven

Fast-paced

Problem-solving

Accountability

ATS proficiency

Education

Bachelor's degree in HR / psychology / business

Tools

ATS

MS Office / Google Workspace

Job description

Job Summary

We are looking for a results-driven Recruitment Supervisor (Volume Hiring) to lead high-volume recruitment efforts in a fast-paced BPO environment. This role is responsible for driving end-to-end hiring delivery, managing a team of recruiters, and ensuring consistent achievement of hiring targets across multiple accounts. The ideal candidate has strong leadership capabilities, data-driven decision-making skills, and a deep understanding of volume recruitment strategies.

Key Responsibilities

Team Leadership & Management

• Lead, coach, and develop a team of Talent Acquisition Specialists/Recruiters

• Set clear performance expectations and monitor team productivity, quality, and KPIs

• Conduct regular performance reviews, calibrations, and coaching sessions

• Foster a high-performance and collaborative team culture

Volume Hiring Delivery

• Oversee end-to-end recruitment for high-volume hiring requirements (e.g., customer service, technical support roles)

• Ensure achievement of hiring targets (fill rate, time-to-fill, show-up rate, conversion rate)

• Implement sourcing strategies to attract quality candidates across multiple channels

• Manage hiring ramps, seasonal spikes, and urgent staffing requirements

Stakeholder Management

• Partner closely with Hiring Managers, Operations, and HR Business Partners

• Align recruitment strategies with business needs and workforce plans

• Provide regular hiring updates, insights, and data-driven recommendations

• Manage stakeholder expectations and address hiring challenges proactively

Recruitment Strategy & Process Improvement

• Drive continuous improvement in recruitment processes, tools, and workflows

• Optimize sourcing channels (job boards, social media, employee referrals, job fairs)

• Ensure positive candidate experience throughout the recruitment lifecycle

• Identify process gaps and implement solutions to improve efficiency and quality

Reporting & Analytics

• Track and analyze recruitment metrics and team performance

• Prepare and present weekly/monthly hiring reports and insights

• Use data to drive decision-making and improve hiring outcomes

Compliance & Governance

• Ensure adherence to company policies, hiring guidelines, and labor regulations

• Maintain recruitment documentation and audit readiness

• Uphold fairness, consistency, and compliance in hiring practices

Qualifications

• Bachelor’s Degree in Human Resources, Psychology, Business Administration, or related field

• Minimum 3–5 years of experience in Talent Acquisition, with at least 1–2 years in a supervisory or leadership role

• Proven experience in volume hiring within the BPO or shared services industry

• Strong understanding of recruitment lifecycle, sourcing strategies, and hiring metrics

• Experience handling large-scale hiring ramps and multi-account recruitment

Skills & Competencies

• Strong leadership and people management skills

• Excellent communication and stakeholder management abilities

• Data-driven mindset with strong analytical skills

• Ability to work in a fast-paced, high-pressure environment

• Strong problem-solving and decision-making skills

• High level of accountability and ownership

• Proficiency in ATS, recruitment tools, and MS Office/Google Workspace

Preferred Qualifications

• Experience in hiring for voice, non-voice, and technical roles

• Background in managing recruitment for multiple sites or regions

• Exposure to employer branding and recruitment marketing strategies

• Experience in workforce planning and capacity management

• Amenable to work on-site in Davao-Lanang site

• Can start ASAP