Head of Recruitment Delivery & Quality

REMOTE STAFF, INC.; Philippines; Remote; PHP 7,538,000 - 11,307,000; Full time

Job summary

Remote Staff, Inc. seeks a Head of Recruitment Delivery & Quality to own the end-to-end recruitment engine, ensuring fast conversion of job orders into high-quality hires for global clients.

You will lead, coach, and align recruiters, govern screening standards, and partner with clients to restore confidence on tough roles while leveraging ATS and AI tools to reduce admin drag. This role demands strategic leadership and scaling experience.

Qualifications

• Experience leading recruitment/TA teams with high-volume portfolios.
• Ability to manage client-facing communication and expectations.
• Proven track record in improving time-to-placement and quality.

Responsibilities

• Active Delivery Management: oversee recruitment portfolio and JO movement.
• Hands-on Intervention: step in for hard-to-fill or strategic roles.
• Candidate Quality & Standards: enforce rigorous screening.
• Team Leadership & Coaching: drive outcome-based ownership.
• Client & Commercial Engagement: liaise with clients and capture repeat business.
• Data & Tech Modernization: optimize workflows using ATS tools and AI/automation.

Skills

Leadership of recruitment teams

High-volume recruitment

Metrics fluency

Coaching recruiters

Tools

ATS tools

AI automation in recruitment

Job description

Head of Recruitment Delivery & Quality

Core Objective

To take full operational and commercial ownership of the recruitment engine, ensuring Job Orders (JOs) are efficiently converted into high-quality, long-term hires while scaling client relationships and team performance.

Primary Responsibilities

• Active Delivery Management: Oversee the recruitment portfolio, track JO movement, unblock stalled searches, and reallocate resources as needed.

• Hands-on Intervention: Personally step in to solve hard-to-fill, strategic, or high-risk roles alongside recruiters.

• Candidate Quality & Standards: Enforce rigorous screening standards (fit, capability, motivation, remote-readiness) to ensure only top candidates are submitted.

• Team Leadership & Coaching: Move recruiters away from passive process-logging toward outcome-driven ownership, offering practical coaching in sourcing and assessment.

• Client & Commercial Engagement: Actively liaise with clients to gather feedback, manage expectations, restore confidence on tough roles, and capture repeat business.

• Data & Tech Modernization: Utilize recruitment metrics to optimize workflows, leverage ATS tools, and implement AI/automation to reduce administrative drag.

What Success Looks Like

• Higher job order conversion/placement rates and faster time-to-placement.

• Improved candidate submission-to-interview and offer acceptance rates.

• Reduced early placement cancellations/failures.

• Fewer aged or stagnant job orders.

Key Qualifications

• Experience: Proven background leading recruitment/TA teams, managing high-volume candidate portfolios, and handling client-facing communication.

• Skillset: Hands-on sourcing expertise, strong metrics fluency, and experience coaching recruiters.

• Preferred: Experience in BPO/outsourcing/RPO, offshore staffing, team restructuring, and utilizing AI or automation tools in recruitment workflows.