Recruitment Admin Associate

HRTX; Philippines; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

HRTX in Makati City is seeking a HR Operations Specialist to triage and resolve complex recruitment queries, acting as a regional point of contact.

You will own process docs, train teammates, build dashboards, and conduct background checks, while partnering with regional HR teams across APAC, EMEA, and Americas. This hybrid role requires 3x weekly in-office presence and a strong eye for detail and confidentiality.

Qualifications

• Bachelor’s degree in a related field
• 3–5 years of HR operations/administration in a BPO/shared services environment
• Proficient in MS Office suite
• Experience with Taleo and viRecruit
• Hands-on with ServiceNow
• Excellent written and verbal communication, strong client service, attention to detail and discretion

Responsibilities

• Case & Escalation Management: triage, assign, and resolve complex recruitment queries; regional point of contact.
• Process & Subject Matter Expertise: maintain up-to-date Work Instructions; train team members.
• Reporting & Analytics: build dashboards; generate global joiner/pipeline reports; audit processes.
• Background Screening & Validation: conduct background checks; validate referrals with stakeholders.
• System & Data Insights: track platform usage; deliver adoption insights; manage team mailboxes and tickets.
• Stakeholder & Operations Support: partner with regional HR/Recruitment teams; evaluate resource allocation; participate in process improvements

Skills

Communication

Attention to detail

Discretion

Team collaboration

Independent work

Education

Bachelor’s degree

Tools

MS Office (Excel, Word, PowerPoint, Access, Visio)

Taleo

viRecruit

ServiceNow

Job description

Hybrid (3x a week RTO) | Shifting Schedule | Makati City

Key Responsibilities

• Case & Escalation Management: Triage, assign, and resolve complex or aging recruitment queries, serving as a regional point of contact and escalation point.

• Process & Subject Matter Expertise: Act as a process expert, maintain up-to-date Work Instructions, and train or upskill team members.

• Reporting & Analytics: Build dashboards, generate global joiner/pipeline reports, analyze case trends, and audit processes for continuous improvement.

• Background Screening & Validation: Conduct confidential background checks (e.g., World-Check) and manually validate non-system employee referrals with stakeholders.

• System & Data Insights: Track platform usage (e.g., LinkedIn), deliver insights to optimize adoption, and manage team mailboxes and ticketing tools.

• Stakeholder & Operations Support: Partner with regional HR/Recruitment teams, evaluate resource allocation for service expansion, and represent the team in process improvement projects.

Qualifications

• Education & Experience: Bachelor’s degree with 3–5 years of HR operations/administration experience in a BPO or shared services environment (preferably multinational or professional services).

• Technical Skills: Proficient in MS Office (Excel, Word, PowerPoint, Access, Visio), recruitment platforms (Taleo, viRecruit).

• Case Management Tool: Hands-on experience with ServiceNow.

• Core Competencies: Excellent written and verbal communication, strong client service, high attention to detail, and proven discretion with confidential data.

• Work Style: Ability to work independently with minimal supervision, handle competing priorities under strict deadlines, and collaborate effectively in a team.

• Work Setup & Schedule: Flexible to work in a hybrid setup across rotating shifts (APAC, EMEA, and Americas time zones).