Recovery Operations Lead — Last-Mile Logistics

Ninja Mart; Calamba; In loco; PHP 360.000 - 480.000; Tempo pieno

Descrizione del lavoro

Ninja Van Philippines is seeking a Recovery Officer to lead the Recovery Team's daily operations, ensuring efficient handling of recovered, returned, damaged, and unclaimed parcels while upholding SLAs and company policies.

You will supervise Recovery Operations Associates and Assistants, drive process improvements, manage inventory accuracy, and collaborate with cross-functional teams to minimize losses and maximize recovery performance.

Competenze

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Industrial Engineering, or related field.
• 1–2 years of logistics, warehouse operations, recovery, claims, or inventory experience.
• At least 1 year of supervisory or team leadership experience preferred.
• Experience in e-commerce, courier, or last-mile logistics is a plus.

Mansioni

• Lead daily operations of the Recovery Team to ensure efficient handling of recovered, returned, damaged, and unclaimed parcels.
• Ensure adherence to company policies, SOPs, SLAs and recovery objectives.
• Drive productivity, inventory accuracy, claims support, liquidation activities, and continuous process improvements.

Conoscenze

Team leadership

Logistics knowledge

Inventory management

Warehouse processes

Problem solving

Formazione

Bachelor's degree in Business Administration / Logistics / Supply Chain

Strumenti

Google Sheets

Google Forms

Google Chat

MS Office

WMS / TMS

Descrizione del lavoro

Ninja Van Philippines is seeking a Recovery Officer to lead the Recovery Team's daily operations, ensuring efficient handling of recovered, returned, damaged, and unclaimed parcels while upholding SLAs and company policies.

You will supervise Recovery Operations Associates and Assistants, drive process improvements, manage inventory accuracy, and collaborate with cross-functional teams to minimize losses and maximize recovery performance.