Recovery Operations Lead

Ninja Mart; Cebu City; On-site; PHP 300,000 - 540,000; Full time

Job summary

Ninja Van Cebu is seeking a Recovery Officer to lead the Recovery Team, ensuring efficient handling of recovered, returned, damaged and unclaimed parcels in daily operations. You will supervise Recovery Operations Associates and Assistants, enforce policies, SLAs, and drive process improvements to minimize losses and maximize recoveries across our network.

Ideal candidates bring a Bachelor's degree in a related field, 1–2 years in logistics or warehouse roles, and at least 1 year in supervision.

Qualifications

• Bachelor's degree in a related field.
• 1–2 years of logistics or warehouse experience.
• At least 1 year of supervisory or team leadership.
• Experience in e-commerce or last-mile logistics is preferred.
• Strong knowledge of recovery, inventory, claims, and warehouse processes.
• Proficient in Google Workspace and MS Office.

Responsibilities

• Lead the daily operations of the Recovery Team to handle recovered, returned, damaged, and unclaimed parcels.
• Monitor and improve recovery performance, inventory accuracy, and liquidation activities.
• Ensure compliance with policies, SLAs, and recovery objectives across cross-functional teams.

Skills

Logistics experience

Team leadership

Warehouse operations

WMS/TMS experience

Google Workspace

Inventory management

Process improvement

Claims handling

Education

Bachelor's degree in related field

Job description

Ninja Van Cebu is seeking a Recovery Officer to lead the Recovery Team, ensuring efficient handling of recovered, returned, damaged and unclaimed parcels in daily operations. You will supervise Recovery Operations Associates and Assistants, enforce policies, SLAs, and drive process improvements to minimize losses and maximize recoveries across our network.

Ideal candidates bring a Bachelor's degree in a related field, 1–2 years in logistics or warehouse roles, and at least 1 year in supervision.