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Ninja Van PH is seeking a Recovery Warehouse Associate to join our warehouse team. You will be responsible for organizing and handling recovery parcels, investigating issues, and ensuring timely resolutions to maintain delivery reliability.
As part of a fast-growing logistics tech company, you will maintain parcel inventories and escalate problems when needed, contributing to smooth warehouse operations and customer satisfaction in the Southeast Asia network.
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
The Recovery Warehouse Associate is in charge of investigation and resolving problematic parcels that prevents delivery completion and ensures a timely and accurate resolution.
Organizes and handles recovery parcels in the warehouse
Investigates problematic parcels and ensures resolution
Maintains and updates inventory of parcels
Escalate problems to line manager whenever necessary