Returns & Recovery Operations Lead

Ninja Van; Calamba; In loco; PHP 260.000 - 380.000; Tempo pieno

Descrizione del lavoro

Ninja Van is hiring a Recovery Officer to lead the daily Recovery Team, ensuring efficient handling of recovered, returned, damaged, and unclaimed parcels. The role ensures policy and SLA compliance, productivity, and cross-functional alignment to minimize losses and maximize recovery.

The team focuses on optimizing liquidation, claims support, and process improvements within a fast-growing Southeast Asia logistics environment.

Competenze

• Bachelor's Degree in Business Administration, Logistics, Supply Chain Management, Industrial Engineering, or related field.
• 1–2 years in logistics, warehouse ops, recovery, claims, or inventory management.
• At least 1 year of supervisory or team leadership experience preferred.
• Experience in e-commerce, courier, or last-mile logistics is a plus.
• Strong knowledge of recovery operations, inventory management, claims handling, and warehouse processes.
• Proficiency in Google Workspace and Microsoft Office apps.
• Experience with WMS/TMS or equivalent platforms is advantageous.

Mansioni

• Lead daily Recovery Team operations to handle recovered, returned, damaged, and unclaimed parcels.
• Ensure compliance with policies, procedures and SLAs.
• Oversee Recovery Operations Associates and Assistants.
• Drive productivity, inventory accuracy, claims support, liquidation activities.
• Coordinate with cross-functional teams to minimize losses and maximize recovery.

Conoscenze

Logistics operations

Team leadership

Recovery operations

Inventory management

Google Workspace

Microsoft Office

WMS/TMS familiarity

Formazione

Bachelor's Degree in Business Administration / Logistics / Supply Chain Mgmt

Strumenti

WMS

TMS

Google Sheets

Google Forms

Descrizione del lavoro

Ninja Van is hiring a Recovery Officer to lead the daily Recovery Team, ensuring efficient handling of recovered, returned, damaged, and unclaimed parcels. The role ensures policy and SLA compliance, productivity, and cross-functional alignment to minimize losses and maximize recovery.

The team focuses on optimizing liquidation, claims support, and process improvements within a fast-growing Southeast Asia logistics environment.