Records Support Specialist (RSS)

Peak Outsourcing; Lapu-Lapu; On-site; PHP 201,000 - 290,000; Full time

Job summary

Peak Outsourcing in the Philippines is seeking a Medical Records Specialist to review HIPAA authorizations, manage requests for records across medical, billing, radiology, and insurance domains, and coordinate notary services when needed. You will ensure accuracy, proper redaction, and timely delivery by fax, email, portal, or courier.

The role requires at least 6 months of call center experience, excellent time management, and clear written communication.

Qualifications

• At Least 6 months experience in call center.
• Time management and organizational skills for completing tasks within given deadlines.
• Clear and concise written communication skills.
• Medical and record retrieval background is a plus.
• Good analytical skills.

Responsibilities

• Outbound calls to medical facilities to retrieve patient records.
• End-to-end process of collecting records and related documents for cases.
• Review HIPAA, subpoena process, and Medical Records Fees.
• Send records requests and authorization to facilities.
• Redact patient information on records.
• Research medical facility information.
• Set up notary service when needed.
• Perform Auth Annotation

Job description

0 - 1 Years

Full Time

Job Description

The responsibilities of a Medical Records Specialist are to review HIPAA Authorization, requestmedical, billing, radiology, academic, employment, pathology and insurance records. Also,Medical Records Specialists will do medical records documentation, redacting, research and setup notary services to the medical facilities.In addition, the Medical Records Specialist should maintain consistent organizational skills toensure all items being requested on each patient are accurate and accounted for, andcoordinate the obtaining of medical records by fax, email, electronic delivery/portal and/orcourier.

Responsibilities:

Outbound calls made to medical facilities that will assist in retrievingmedical records of the patient.

Responsible for the end-to-end process of collecting records andassociated documents for individual cases.

Knowledgeable in reviewing HIPAA, Subpoena process, Medical RecordsFees (Lamb Law).

Sending records requests and authorization to medical facilities.

Redacting patient information on medical records.

Research medical facility information.

Set Up notary service to the medical facilities if needed.

Perform Auth Annotation

Requirements:

At Least 6 months experience in call center.

Time management and organizational skills for completing tasks withingiven deadlines.

Clear and concise written communication skills.

Medical and record retrieval background is a plus.

Good analytical skills.

Job Snapshot

Updated Date

04-Jun-2025

Job ID

JOB_33

Department

Operations

Location