Receptionist (Inbound Calls & Admin Support) | WFH | Day Shift

Emapta; Metro Manila; Remote; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Competitive Salary Package

Day Shift Schedule

Permanent WFH arrangement

HMO coverage with free dependent upon

Fixed weekends off

Salary Advance Program through our

Unlimited upskilling through Emapta

Free 24/7 access to our office gyms (O

Exclusive Emapta Lifestyle perks

Unlimited opportunities for employee

Standard government and Emapta

Total of 20 annual leaves to be used

No holiday premiums but TOIL

Fun engagement activities for

Mentorship and exposure to global

Career growth opportunities

Diverse and supportive work

Job summary

Emapta is seeking a Receptionist (Inbound Calls & Admin Support) to be the first point of contact for clients of an established Australian law firm. The role offers remote work from the Philippines, day shift, and weekends off, with ongoing mentorship and opportunities for career growth.

You will manage calls, emails, and messages while upholding confidentiality and accuracy. The position requires 1–3 years in reception or inbound call handling, strong English communication, and experience with

Qualifications

• Bachelor's degree preferred; candidates with relevant experience in a similar role may also be considered.

Responsibilities

• Answer inbound calls promptly and professionally.
• Record accurate messages with caller details and matter information.
• Distribute administrative emails to the appropriate team members.
• Maintain call logs and update staff contact information.

Skills

Reception experience

English proficiency

Verbal communication

Organizational skills

Education

Bachelor's degree preferred

Tools

Telephone systems

Email platforms

Basic computer applications

Job description

Every Call Connects Australian Workers to the Legal Support They Deserve

Make every client conversation count in Australia's legal services industry. Join Emapta as a Receptionist (Inbound Calls & Admin Support) and become the trusted first point of contact for clients seeking legal assistance. Coordinate inbound calls, manage client communications, and support legal teams while building a long-term global career with remote flexibility, professional mentorship, and Emapta's top 1% talent experience.

Job Overview

• Employment Type: Full-time
• Shift: Day Shift, Weekends Off
• Work Setup: Work From Home

Exciting Perks Await!

• Competitive Salary Package
• Day Shift Schedule
• Permanent WFH arrangement
• HMO coverage with free dependent upon regularization
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• No holiday premiums but will be eligible for TOIL
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Skills and Experience

• Bachelor's degree preferred; candidates with relevant experience in a similar role may also be considered
• 1 to 3 years of relevant experience in reception or inbound call handling
• Excellent verbal communication skills and a clear, professional telephone manner
• Strong written and spoken English proficiency
• Strong attention to detail and ability to record accurate and complete messages
• Excellent organizational and multitasking skills, with the ability to manage multiple calls and competing priorities
• Proficiency in telephone systems, email platforms, and basic computer applications
• Ability to maintain confidentiality, exercise discretion, and handle sensitive client information responsibly
• Reliability, punctuality, and ability to collaborate effectively within a team
• Experience in a law firm or professional services environment
• Familiarity with legal practice management or case management software
• Understanding of Australian workers' compensation processes and legal terminology
• Experience supporting multi-jurisdictional or remote teams

Personal Attributes

• Patient, empathetic, and respectful approach to client interactions, particularly with older clients or individuals with hearing difficulties
• Calm and professional demeanor under pressure
• Proactive, dependable, and responsible work ethic
• Willingness to follow established procedures and seek clarification when necessary

Your Daily Tasks

Inbound Call Management

• Answer all inbound calls promptly, professionally, and courteously.
• Identify the purpose of each call and determine the relevant client matter.
• Transfer calls to the assigned paralegal, solicitor, or appropriate team member.
• Record accurate and complete messages when staff members are unavailable, including caller names, contact numbers, matter details, and reasons for the call.
• Notify relevant staff members of callback requests promptly in accordance with established firm procedures.
• Escalate urgent or sensitive calls to the appropriate staff member or Practice Manager.

Email Monitoring (Where Assigned)

• Monitor the administrative email inbox throughout the workday.
• Distribute incoming emails to the assigned paralegal, solicitor, or relevant team member.
• Flag urgent or time-sensitive emails for immediate attention.

Document Administration (Where Assigned)

• Rename scanned documents according to the firm's established file-naming conventions.
• Save or forward documents to the appropriate client matter or designated file location.

General

• Maintain accurate and up-to-date call logs and message records.
• Update staff contact information and assignment lists as required.
• Protect confidential client information and comply with the firm's privacy policies and obligations.
• Assist with additional reception and administrative tasks as reasonably requested.

Key Performance Indicators

• Answer inbound calls promptly and professionally.
• Relay messages and callback requests accurately within agreed timeframes.
• Distribute administrative emails within established deadlines.
• Name and organize scanned documents accurately and consistently.
• Maintain positive feedback from clients and internal staff through professional and responsive service.

About the Client

Our client is an established Australian law firm with over 25 years of experience specializing in workers' compensation, industrial deafness, and occupational hearing loss claims. They assist workers affected by prolonged workplace noise exposure in pursuing compensation for permanent impairment, medical expenses, and hearing aids. Across multiple Australian jurisdictions, they provide personalized legal guidance, claims assistance, and dedicated representation. Through specialized expertise and compassionate advocacy, they protect workers' rights, simplify complex legal processes, and help clients secure fair compensation and long-term support.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.