Receptionist / Customer Service and Social Media Assistant (Onsite Training)

Beehive-BPO Corp; San Pedro; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

On-site training

Hybrid work post-training

2 in-office days per month

SSS, PhilHealth, Pag-IBIG

Night differential pay

Holiday compensation

13th-month pay bonus

Free HMO with 1 dependent

Paid leave upon regularization

Accident insurance

Quarterly attendance incentives

Company-sponsored events

Job summary

Beehive-BPO Corp in Laguna, Philippines, is hiring for Receptionist, Customer Service Agent, and Social Media roles. The position starts on-site with training and transitions to a flexible hybrid setup after completion.

Primary duties include fielding calls, routing to the right person, scheduling warranty appointments, and data entry to keep systems current. Candidates should excel at building client relationships, handling stress, and coordinating with sales and purchasing teams.

Qualifications

• Ability to build and maintain professional relationships with clients and homeowners.
• Strong judgment and commitment to company interests in all situations.
• Spatial recognition to interpret photos/videos for requirements.
• Ability to solve problems in high-stress environments.
• Attention to detail in fast-paced construction setting.

Responsibilities

• Maintain professional relationships with contractors and homeowners.
• Speak with clients to determine countertop resolutions that fit their needs.
• Ensure warranty technicians are kept on schedule.
• Act as on-site contact when necessary to inspect issues.
• Coordinate the purchase of specialty items with the purchasing department.
• Attend video meetings and complete other duties as assigned.
• Schedule social media posts in Planoply and perform data entry when required.

Skills

Relationship building

Judgment and ethics

Spatial recognition

Problem solving

Work under pressure

Detail oriented

Tools

Planoply

Job description

Work Setup: On-site training with a flexible hybrid setup after completion — enjoy working from home with only 2 in-office days per month.

The Receptionist, Customer Service Agent, and Social Media position keeps our front line systems moving. Their primary duties will be to field incoming phone calls and route them to the correct person and to schedule warranty appointments with customers after installation is complete. They will fill the remainder of their time completing data entry projects to keep our system up to date and using planoply software to schedule social media posts that we provide to them.

Responsibilities

• Maintain professional relationships with contractors and homeowners

• Speak with clients and determine countertop resolutions that fit their needs

• Ensure warranty technicians are kept on schedule.

• When appropriate, notify sales team members to go to a home to be the physical on site contact to inspect an issue for you.

• Coordinate the purchase of any specialty items that may be required with the purchasing department.

• Attend video meetings as required, Complete other duties as assigned

• Spatial vision is required to determine specific requirements from photos/videos.

• Schedule social media posts on planoply to go out on a schedule. If work is slow, you will be asked to perform duties not on this list such as data entry or the like.

Qualifications

• Must have the ability to build and maintain relationships while also being able to gently set proper expectations with clients and homeowners.

• Experience in the cabinet and/or granite industry is preferred but not required.

• Must possess a remarkable sense of judgment and have a commitment to do the right thing for the company in all situations.

• Talents in spatial recognition, organization, and follow up skills.

• Ability to problem solve in high stress environments or push on despite the stress.

• Construction is a fast paced, quick answers needed environment.

• Must be detail oriented.

Training & Probationary Period

• The training period is part of the 6-month probationary employment period.

• Training is fully paid based on the offered salary.

• Employees will follow the regular work schedule of 8 hours per day, plus a 1-hour lunch break.

Benefits:

• Work Setup: On-site training with a flexible hybrid setup after completion — enjoy working from home with only 2 in-office days per month.

• Full government-mandated benefits: SSS, PhilHealth, and Pag-IBIG

• Additional Pay: Night differential pay and holiday compensation

• 13th-month pay bonus

• Free HMO coverage with 1 free dependent upon regularisation

• Paid leave entitlements upon regularization

• Accident insurance for added peace of mind

• Quarterly Perfect Attendance Incentives

• Company-Sponsored Events – Team building, employee engagement programmes, and more