Receptionist / CEA

Cabalen Management Co., Inc.; Marikina; On-site; PHP 167,400 - 223,200; Full time

Job summary

A hospitality company in Metro Manila is seeking dedicated staff to ensure every guest feels valued and respected. Responsibilities include welcoming guests, escorting them to accommodations, and assisting dining room personnel to provide quality service. Candidates should possess a high school or college diploma, be at least 5'3" tall, and have strong communication and multitasking skills. This role requires flexibility to work shifts and the ability to perform well in a fast-paced environment.

Qualifications

• Preferably has a college or high school diploma.
• Must be at least 5'3" tall.
• Basic computer literacy is required.

Responsibilities

• Ensure every guest feels cared for, valued, and respected.
• Escort customers to accommodations.
• Greet customers immediately with a friendly welcome.
• Respond promptly to requests.
• Direct dining room personnel to ensure quality service.
• Greet and escort guests to assigned dining area.
• Answer incoming calls and provide appropriate service.
• Assist dining room staff by setting and clearing tables.

Skills

Active listening

Good communication skills

Flexibility to work in shifts

Multitasking

Education

College or high school diploma

Job description

Qualifications and Standards

• Preferably college or high school diploma
• Height must be 5'3"
• Basic computer literate
• Active listening and good communication skills
• Flexibility to work in shifts
• Can multitask and perform well in a fast-paced environment
• Must be able to walk and stand during entire shift

Duties and Responsibilities

• Ensure every guest feels cared for, valued, and respected
• Escort customers to accommodations
• Greet customers immediately with a friendly and sincere welcome
• Respond promptly and courteously to any requests
• Direct and instruct dining room personnel on customer needs to ensure fast and quality service from the moment customers arrive
• Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter’s name
• Answer incoming calls to the restaurant and provide appropriate service
• Help dining room staff by setting and clearing tables
• Contribute to team effort by accomplishing related results as needed