Receptionist

Cabalen Management Co., Inc.; Mandaluyong; On-site; PHP 223,200 - 279,000; Full time

Job summary

A hospitality management company in Mandaluyong is seeking a dedicated Front Desk / Guest Services Staff member. The role involves ensuring every guest feels valued, greeting customers warmly, and supporting dining room staff as needed. Candidates should possess at least a high school diploma, be computer literate, and have strong communication skills. Flexibility to work shifts and the ability to multitask in a fast-paced environment are essential for this position.

Qualifications

• Must have a diploma in High School or preferably in College.
• Basic computer literacy is required.
• Must be able to walk and stand during the entire shift.

Responsibilities

• Ensure every guest feels cared for, valued, and respected.
• Escort customers to their accommodations.
• Greet customers with a friendly and sincere welcome.
• Respond promptly and courteously to any requests.
• Direct dining room personnel on customer needs for service.
• Greet guests warmly and escort them to dining area.
• Answer incoming calls and provide appropriate service.
• Assist dining room staff with table setting and clearing.
• Contribute to team effort by accomplishing related results.

Skills

Active listening

Good communication skills

Flexibility

Multitasking ability

Education

High School or College diploma

Job description

Front Desk / Guest Services Staff

Qualifications and Standards:

• Preferably College or High School diploma
• Basic computer literate
• Active listening and good communication skills
• Flexibility to work in shifts
• Able to multitask and perform well in a fast‑paced environment
• Must be able to walk and stand during the entire shift

Duties and Responsibilities:

• Ensure every guest feels cared for, valued, and respected
• Escort customers to accommodations
• Greet customers immediately with a friendly and sincere welcome
• Respond promptly and courteously to any requests
• Direct and instruct dining room personnel on customer needs to ensure fast and quality service
• Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter’s name
• Answer incoming calls to the restaurant and provide appropriate service
• Help dining room staff by setting and clearing tables
• Contribute to team effort by accomplishing related results as needed