Receptionist

Esquire Financing Inc.; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

Esquire Financing Inc. is seeking a reception-focused professional to greet customers and visitors with warmth and professionalism. The role emphasizes resolving in-person inquiries, directing matters to the correct departments, and capturing on-site feedback to support service improvements.

As the first point of contact, you will assist customers, address concerns promptly, and maintain a helpful, courteous environment that reflects the company’s standards across the Philippines site.

Qualifications

• Experience in customer service or front desk is preferred.
• Excellent communication and interpersonal skills.
• Ability to handle inquiries calmly and professionally.

Responsibilities

• Be the first point of contact for customers and visitors, ensuring a warm, welcoming experience.
• Handle in-person inquiries efficiently and professionally.
• Identify and resolve customer issues promptly and route escalations to the appropriate department when needed.
• Gather on-site customer feedback and report to relevant teams for service improvement.

Job description

Job Description:

The Reception team serves as the first point of contact for customers and visitors, ensuring a warm, professional, and welcoming experience. Responsible for handling in-person inquiries, the role focuses on resolving concerns efficiently, providing accurate information, and directing issues to the appropriate departments when needed. Additionally, the team gathers on-site customer feedback to help enhance service quality and support continuous improvement across the organization.

Roles and Responsibilities:

• First point of contact for customers and visitors, ensuring a warm and welcoming experience
• Handling in-person inquiries efficiently
• Identifying and resolving customer issues promptly and effectively
• Gathering and reporting customer feedback to improve services and products
• Handle escalated issues and address challenges in the appropriate department

Requirements: