RECEPTIONIST

12 Monkeys Music Hall And Pub; Pasig; On-site; PHP 180,000 - 240,000; Full time

Job summary

12 Monkeys Music Hall And Pub is seeking a friendly receptionist to welcome guests and manage front desk duties in a fast-paced venue environment.

The role involves answering phones, directing inquiries, coordinating appointments, and maintaining an organized reception area while upholding confidentiality and high service standards.

Qualifications

• Formal education as a receptionist or related front desk role is preferred.
• Excellent verbal and written communication skills.
• Professional, courteous and approachable demeanor.
• Strong organizational and time-management abilities.
• Ability to multitask and work well in a fast-paced environment.
• Proficiency with basic computer applications (MS Office).
• Strong customer service and interpersonal skills.
• Commitment to confidentiality and professionalism at all times.

Responsibilities

• Greet and welcome guests, clients, and visitors in a professional and friendly manner.
• Answer, screen, and direct incoming phone calls and messages.
• Respond to inquiries and provide accurate information about the company’s services, policies, and procedures.
• Manage appointments, reservations, and meeting schedules.
• Maintain an organized and professional reception area.
• Receive, sort, and distribute mail, packages, and documents.
• Maintain visitor records and issue visitor passes when required.
• Coordinate with different departments regarding guest requests and appointments.
• Assist with basic administrative tasks, including filing, data entry, photocopying, and document preparation.
• Monitor office supplies and coordinate replenishment when necessary.
• Handle customer concerns professionally and refer them to the appropriate department when needed.
• Maintain confidentiality of company and customer information.
• Perform other related duties as assigned by management.

Skills

Customer service

Communication skills

Professionalism

Organization

Time management

Attention to detail

Multitasking

Computer literacy

Teamwork

Reliability

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

• Greet and welcome guests, clients, and visitors in a professional and friendly manner.

• Answer, screen, and direct incoming phone calls and messages.

• Respond to inquiries and provide accurate information about the company’s services, policies, and procedures.

• Manage appointments, reservations, and meeting schedules.

• Maintain an organized and professional reception area.

• Receive, sort, and distribute mail, packages, and documents.

• Maintain visitor records and issue visitor passes when required.

• Coordinate with different departments regarding guest requests and appointments.

• Assist with basic administrative tasks, including filing, data entry, photocopying, and document preparation.

• Monitor office supplies and coordinate replenishment when necessary.

• Handle customer concerns professionally and refer them to the appropriate department when needed.

• Maintain confidentiality of company and customer information.

• Perform other related duties as assigned by management.

Qualifications

• High school diploma, college degree, or equivalent qualification.

• Previous experience as a receptionist, front desk officer, customer service representative, or similar role is an advantage.

• Excellent verbal and written communication skills.

• Professional, courteous, and approachable personality.

• Good organizational and time-management skills.

• Ability to multitask and work effectively in a fast-paced environment.

• Basic computer skills, including Microsoft Office or similar office applications.

• Strong customer service and interpersonal skills.

• Ability to maintain professionalism and confidentiality at all times.

Working Conditions

• Primarily office-based and front-desk work.

• May require extended periods of standing or sitting.

• May be required to work flexible schedules, weekends, or holidays depending on business needs.

Key Competencies

• Customer Service

• Communication Skills

• Professionalism

• Organization and Time Management

• Attention to Detail

• Problem Solving

• Multitasking

• Computer Literacy

• Teamwork

• Reliability and Punctuality