Receptionist

Anchor Land Holdings Inc.; Manila; On-site; PHP 201,000 - 268,000; Full time

Job summary

Anchor Land Holdings Inc. in Manila seeks a courteous Receptionist to assist visitors, unit owners, guests, and customers by responding to queries and concerns at the lobby.

The role requires at least 1 year of front desk experience, fluent English and Mandarin Chinese, strong communication, and computer proficiency; the candidate must be willing to be assigned in Binondo and support daily lobby operations.

Qualifications

• 1 year of front desk operations, reception, customer service, or administrative support experience.
• Must communicate effectively in English and Mandarin Chinese.
• Flexible and quick to learn instructions; personable with good oral and written communication.

Responsibilities

• Greet visitors and respond to queries and concerns.
• Ensure lobby/office premises are checked at start of day.
• Coordinate with residents and guests for requests and messages.
• Provide concierge services and information about condo facilities and services.
• Maintain lobby upkeep and smooth operations throughout the day.
• Receive mails and parcels and relay messages to residents.

Skills

English communication

Chinese (Mandarin)

Interpersonal skills

Computer proficiency

Front desk/reception

Education

High School Graduate

College degree in Business/Hospitality/Office Admin

Tools

MS Office

Job description

I.Principal Purpose of Job (Job Summary)

The Receptionist is responsible for assisting visitors, unit owners, guests, and customers by responding to their queries and concerns.

II.Job Duties & Responsibilities

1. Sees to it that the lobby/office premises are checked properly at the start of the day’s work;
2. Ensures that residents and guest’s requests are acted upon immediately;
3. Handles residents and guest items, mail, parcels, and packages according to prescribed procedure;
4. Monitors all visitors for the day and their arrival and departure time;
5. Ensures the smooth and effective flow of operation at the lobby throughout the day;
6. Takes down and receives messages for residents and arriving guests and sees to it that they are relayed accordingly;
7. Provides accurate information regarding the Condominium services and facilities;
8. Provides concierge services such as taxi service, car rental, courier services, entertainment and leisure guide, newspaper etc., to unit owners and tenants;
9. Performs related duties and responsibilities as may be assigned from time to time.
10. Maintain lobby upkeep at all times.
11. Provide concierge services to all unit owners and tenants as per the property’s house rules and regulations.
12. Receive mails, parcels, and other document.
13. Ensure that unit owners’ requests/complaints are being handled as per property procedures

III. Job Specification

1. High School graduate of legal age/College graduate of any business, hospitality management, or office administration; with at least 1-year of experience in front desk operations, reception, customer service, or administrative support.
2. Must be able to communicate effectively in both English and Chinese (Mandarin)
3. Flexible and fast in picking up instructions;
4. Personable with excellent oral and written communication skills;
5. Computer proficient
6. Willing to be assigned in Binondo