Receptionist (Chinese Fluent)

Anchor Land Holdings Inc.; Manila; On-site; PHP 201,000 - 290,000; Full time

Job summary

Anchor Land Holdings Inc. seeks a friendly Receptionist to greet visitors, assist unit owners, and coordinate queries at the lobby.

The role emphasizes bilingual communication in English and Mandarin, strong customer service, and reliable front desk operations in a busy property setting in Manila.

You will manage mail and deliveries, relay messages, and provide concierge services such as taxi arrangements and courier support, while maintaining lobby upkeep and safety standards.

Qualifications

• At least 1 year of experience in front desk operations, reception, customer service, or administrative support.
• Able to communicate effectively in English and Chinese (Mandarin).

Responsibilities

• Sees to it that the lobby/office premises are checked properly at the start of the day’s work.
• Ensures that residents and guest’s requests are acted upon immediately.
• Handles residents and guest items, mail, parcels, and packages according to prescribed procedure.
• Monitors all visitors for the day and their arrival and departure time.
• Provides concierge services to unit owners and tenants, including taxi and car rental.
• Maintain lobby upkeep at all times.
• Receive mails, parcels, and other documents.
• Ensure unit owners’ requests/complaints are handled per property procedures.

Skills

Front desk operations

Customer service

Communication skills

Bilingual English/Chinese

Education

High School diploma

College degree in business/hospitality/office administration

Tools

MS Office

Job description

I.Principal Purpose of Job (Job Summary)

The Receptionist is responsible for assisting visitors, unit owners, guests, and customers by responding to their queries and concerns.

II.Job Duties & Responsibilities

1. Sees to it that the lobby/office premises are checked properly at the start of the day’s work;

2. Ensures that residents and guest’s requests are acted upon immediately;

3. Handles residents and guest items, mail, parcels, and packages according to prescribed procedure;

4. Monitors all visitors for the day and their arrival and departure time;

5. Ensures the smooth and effective flow of operation at the lobby throughout the day;

6. Takes down and receives messages for residents and arriving guests and sees to it that they are relayed accordingly;

7. Provides accurate information regarding the Condominium services and facilities;

8. Provides concierge services such as taxi service, car rental, courier services, entertainment and leisure guide, newspaper etc., to unit owners and tenants;

9. Performs related duties and responsibilities as may be assigned from time to time.

10. Maintain lobby upkeep at all times.

11. Provide concierge services to all unit owners and tenants as per the property’s house rules and regulations.

12. Receive mails, parcels, and other document.

13. Ensure that unit owners’ requests/complaints are being handled as per property procedures

III. Job Specification

1. High School graduate of legal age/College graduate of any business, hospitality management, or office administration; with at least 1-year of experience in front desk operations, reception, customer service, or administrative support.
   Must be able to communicate effectively in both English and Chinese (Mandarin)

2. Flexible and fast in picking up instructions;

3. Personable with excellent oral and written communication skills;

4. Computer proficient

5. Willing to be assigned in Binondo