Rebate Operations Specialist

Satellite Office; Metro Manila; On-site; PHP 320,000 - 520,000; Full time

Job summary

Satellite Office is seeking a Rebate Operations Administrator to support rebate program administration, vendor governance and supplier support across the Group. You will be the primary contact for supplier rebate enquiries, manage rebate activities, and assist with the transition to the Enable Rebate Management platform.

Working with the Financial Operations team, you will help protect rebate income, improve supplier compliance and contribute to transformation initiatives.

Qualifications

• Previous experience in an administration, finance operations, customer service or supplier support role.
• Strong attention to detail with a proven ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Strong problem-solving and stakeholder management capabilities.
• A customer-focused approach with the ability to manage supplier relationships professionally.
• Intermediate to advanced Microsoft Excel skills.
• Experience working with ticket management systems such as Zendesk is highly desirable.
• SAP experience is advantageous but not essential.
• Experience working with supplier rebates, vendor administration, finance operations or retail environments will be highly regarded.

Responsibilities

• Manage the rebate and vendor support Zendesk queue, ensuring supplier enquiries are responded to within agreed service levels.
• Act as the primary contact for suppliers regarding rebate claims, supporting documentation requests, dispute resolution and trading term enquiries.
• Provide suppliers with information relating to rebate calculations, retail calendar methodologies, invoice matching processes and claim status updates.
• Prepare and issue supplier rebate claims, including supporting documentation and follow-up activities.
• Support the resolution of claim disputes, escalating technical rebate issues where required.
• Process trading term setups, amendments and maintenance activities.
• Maintain vendor rebate master data and support cross-dock vendor maintenance activities.
• Support vendor onboarding processes, including validating supplier documentation and ensuring compliance requirements are met.
• Follow up vendors regarding outstanding documentation, claims and compliance obligations.
• Assist with month-end rebate activities including allocations, DIFOT support, cross-dock calculations, WLN14 processing and F.62 claim activities.
• Support rebate reconciliations and provide supporting documentation for month-end reporting processes.
• Work closely with the Financial Operations team to identify process improvements, improve controls and support automation opportunities.
• Maintain accurate records and documentation to support internal and external audit requirements.
• As we transitions to the Enable Rebate Management platform, this role will progressively evolve to:
• Support day-to-day administration of the Enable platform.
• Maintain Enable user access, workflows and operational controls.
• Monitor system exceptions and workflow queues.
• Act as first-line support for supplier and business queries relating to Enable.
• Support data quality monitoring and issue resolution activities
• Assist with testing, training support and ongoing platform enhancements.
• Support vendor governance, supplier compliance and rebate process automation initiatives.

Skills

Attention to detail

Communication skills

Problem solving

Stakeholder management

Customer focus

Excel skills

Zendesk experience

SAP knowledge

Tools

Zendesk

SAP

Job description

Satellite Office is seeking a Rebate Operations Administrator to support rebate program administration, vendor governance and supplier support across the Group. You will be the primary contact for supplier rebate enquiries, manage rebate activities, and assist with the transition to the Enable Rebate Management platform.

Working with the Financial Operations team, you will help protect rebate income, improve supplier compliance and contribute to transformation initiatives.