Real-Time WFM Analyst: Staffing & Capacity Planner

TASQ Staffing Solutions; Muntinlupa; On-site; PHP 334,800 - 446,400; Full time

Job summary

A staffing solutions company is looking for a WFM Real-Time Analyst in Alabang to analyze volume and performance, support management decisions, and ensure effective staffing. The ideal candidate has a Bachelor’s degree, at least 1 year of workforce management experience, and strong scheduling skills. Flexibility in shift schedules is required.

Qualifications

• Candidate must possess at least a Bachelors/College Degree.
• 1 year minimum experience in Workforce Management.
• Excellent skills in scheduling and real-time time management are a must.

Responsibilities

• Performs volume and performance analysis and communicate impacts to business.
• Supports management with reports and planning models.
• Monitors activities, compares to plan, and recommends changes.
• Staff appropriate number of agents based on capacity drivers.
• Ensures pre-planned activities are scheduled and communicated.
• Adjusts schedules based on actual scenarios.

Skills

Excellent scheduling skills

Real-time time management

Strong organizational skills

Ability to prioritize workload

Flexibility in shift schedules

Education

Bachelors/College Degree

Job description

A staffing solutions company is looking for a WFM Real-Time Analyst in Alabang to analyze volume and performance, support management decisions, and ensure effective staffing. The ideal candidate has a Bachelor’s degree, at least 1 year of workforce management experience, and strong scheduling skills. Flexibility in shift schedules is required.