Application Operations Specialist: SQL & Production Support

Ascendion

Taguig

Hybrid

PHP 900,000 - 1,200,000

Full time

10 days ago

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Job summary

Ascendion in Taguig, Metro Manila, is seeking an Application Specialist focused on ensuring smooth business application service operations by resolving issues promptly and guiding the transition of features from development to production. The role emphasizes incident management, root-cause analysis, and continuous improvement.

The position involves automation of manual tasks and clear communication with stakeholders.

Qualifications

6–10+ years in SQL with MSSQL experience.
Experience in application and production support including incident management.
Strong analytical and troubleshooting skills.
Excellent stakeholder management and cross-functional collaboration.
Excellent written and verbal communication to explain technical concepts.

Responsibilities

Ensure smooth business application service operations by resolving issues in a timely manner.
Facilitate smooth transition of application features from development to production environments.
Actively develop continuous improvement initiatives and optimization of business application service operations.
Assist in the automation of existing manual activities to improve consistency and efficiency of service delivery to end-users.
Effectively communicate to stakeholders as part of incident/problem management.
Manage escalations related to operational topics.