Application Operations & Automation Specialist

Ascendion; Taguig; On-site; PHP 350,000 - 480,000; Full time

Job summary

Ascendion Philippines is seeking an Operations Analyst to support business application service operations, resolving incidents and ensuring timely service delivery for end users. You will help transition application features from development to production, drive continuous improvement initiatives, and assist in automating manual tasks to boost consistency and efficiency.

Strong communication with stakeholders and effective escalation management will be essential in this role, as you contribute

Responsibilities

• Resolve issues in a timely manner to ensure smooth business application service operations.
• Facilitate smooth transition of application features from development to production environments.
• Actively develop continuous improvement initiatives and optimization of business application service operations.
• Assist in the automation of existing manual activities to improve the consistency and efficiency of business application service delivery to end-users.
• Effectively communicate to stakeholders as part of incident/problem management.
• Manage escalations related to operational topics.
• Manage escalations related to operational topics.

Job description

Ascendion Philippines is seeking an Operations Analyst to support business application service operations, resolving incidents and ensuring timely service delivery for end users. You will help transition application features from development to production, drive continuous improvement initiatives, and assist in automating manual tasks to boost consistency and efficiency.

Strong communication with stakeholders and effective escalation management will be essential in this role, as you contribute