Production Monitoring Analyst (ASAP Joiner)

Ascendion; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Ascendion in Makati, Metro Manila, Philippines is hiring for a Production Operations Observability role focused on real-time monitoring, alert triage, and first-level support across critical production systems. You will monitor dashboards, alerts, and logs using Splunk, Dynatrace, and Grafana, perform initial triage, and engage engineering teams as needed.

The role requires 2-5 years in similar ops roles, strong logging/metrics analysis skills, and willingness to work 24/7 shifts.

Qualifications

• 2-5 years in Production Support / NOC / L1 Ops roles.
• Hands-on experience with Splunk, Dynatrace, Grafana.
• Ability to analyze logs, metrics, and traces to identify first-level issues.
• Experience executing operational runbooks.
• Willingness to work 24/7 rotational shifts.

Responsibilities

• Monitor system health across applications, infrastructure, APIs, and services using Splunk, Dynatrace, Grafana.
• Review and respond to alerts, dashboards, and metrics in real time.
• Create, expand, and maintain dashboards and alerting to improve observability coverage.
• Perform initial triage using logs, traces, and metrics; identify symptoms and potential root causes.
• Execute runbooks/SOPs for common production issues (restarts, validation checks, health checks, etc.).
• Create incidents, document findings, and escalate to L2/L3 engineering teams.
• Coordinate with on-call responders during high-priority events.
• Perform routine health checks and proactive monitoring tasks every shift.
• Provide clear communication and shift-to-shift handoff notes.

Skills

Incident management

Documentation

Communication

Troubleshooting

Tools

Splunk

Dynatrace

Grafana

ServiceNow

Job description

About the role

We are hiring for a newly established Production Operations Observability Pod, responsible for real-time monitoring, alert triage, and first-level support across critical production systems. The analysts will actively monitor dashboards, alerts, and logs using Splunk, Dynatrace, and Grafana, execute operational runbooks, troubleshoot issues, create incidents, and engage the appropriate engineering teams.

Key responsibilities

• Monitor system health across applications, infrastructure, APIs, and services using Splunk, Dynatrace, Grafana.
• Review and respond to alerts, dashboards, and metrics in real time.
• Create, expand, and maintain dashboards and alerting to improve observability coverage.
• Perform initial triage using logs, traces, and metrics; identify symptoms and potential root causes.
• Execute runbooks/SOPs for common production issues (restarts, validation checks, health checks, etc.).
• Create incidents, document findings, and escalated to L2/L3 engineering teams.
• Coordinate with on-call responders during high-priority events.
• Perform routine health checks and proactive monitoring tasks every shift.
• Provide clear communication and shift-to-shift handoff notes.
• Operate within a 24/7 shift rotation, including nights/weekends/holidays.

About you

• 2-5 years of experience in Production Support / NOC / L1 Ops roles.
• Strong hands-on experience with Splunk, Dynatrace, Grafana.
• Ability to analyze logs, metrics, and traces to identify first-level issues.
• Experience executing operational runbooks.
• Knowledge of ITSM tools like ServiceNow.
• Strong communication and documentation skills.
• Ability to work in fast-paced production environments.
• Willingness to work 24/7 rotational shifts.
• Eagerness to learn new tools and technologies.
• Basic understanding of AWS, microservices, APIs, Linux basics, networking.