Real-Time KPI Reporting Analyst

IntouchCX; Manila; On-site; PHP 240,000 - 420,000; Full time

Job summary

IntouchCX is seeking a Reporting Analyst to join our Manila-based team. You will focus on real-time reporting and diagnosing trends in key performance metrics to support decision making.

You will generate weekly and daily KPI reports, ensure data accuracy for the assigned program, and collaborate with Operational Leaders and Program Leadership to drive improvements. This role requires strong analytical skills and proficiency in MS Word, Excel and Google Docs, with adaptability to learn new

Qualifications

• High School Diploma or equivalent is required.
• Experience in leadership and supervisory roles.
• Proficiency in MS Word, Excel and Google Docs.
• Ability with formulas and pivot tables.
• Strong communication and data entry accuracy.
• Willingness to learn new software such as JavaScript.

Responsibilities

• Be responsible for real-time reporting and diagnosing trends in key performance metrics.
• Generate weekly and daily KPI reports.
• Ensure employee data is current and accurate for assigned program.
• Work in partnership with Operational Leaders and Program Leadership.

Skills

Real-time reporting

KPI analysis

Data accuracy

Advanced Excel

Communication skills

Adaptability to software

Education

High School Diploma

Tools

MS Word

Excel

Google Docs

Pivot tables

Formulas

JavaScript

Job description

IntouchCX is seeking a Reporting Analyst to join our Manila-based team. You will focus on real-time reporting and diagnosing trends in key performance metrics to support decision making.

You will generate weekly and daily KPI reports, ensure data accuracy for the assigned program, and collaborate with Operational Leaders and Program Leadership to drive improvements. This role requires strong analytical skills and proficiency in MS Word, Excel and Google Docs, with adaptability to learn new