Real-Time Analyst: Data-Driven Scheduling & Insights

IntouchCX; Mabalacat; On-site; PHP 300,000 - 500,000; Full time

Job summary

IntouchCX in the Philippines is seeking a Real Time Analyst to evaluate large data sets and provide clear, actionable insights to management and teams. The role supports staffing adjustments to align with forecasted volumes.

The ideal candidate has at least 1 year of Real Time Analyst experience, strong communication, and proficiency in MS Word and Excel, with a high attention to data accuracy and the ability to learn new software quickly.

Qualifications

• 1 year of Real Time Analyst experience required.
• High school diploma or equivalent required.
• Some post-secondary education preferred.
• Good communication skills required.
• Advanced knowledge of MS Word and Excel preferred.
• Ability to adapt to learning new software programs.
• High accuracy in data entry and strong analytical skills.
• Willingness to learn and adapt to a new environment.
• Strong multitasking and self-management abilities.

Responsibilities

• Evaluate large amounts of data.
• Communicate data clearly to Management Teams, Team Leaders and team members.
• Adjust staffing and scheduling according to changing business needs.
• Solicit extra hours or voluntary time off to meet forecasted volumes.
• Monitor schedules and escalations.
• Work with team members to ensure they know their statistics related to the schedule.

Skills

Communication

Analytical skills

Problem solving

Adaptability

Multi-tasking

Self-management

Data accuracy

Education

High school diploma or equivalent

Some post-secondary education

Tools

MS Word

Excel

Job description

IntouchCX in the Philippines is seeking a Real Time Analyst to evaluate large data sets and provide clear, actionable insights to management and teams. The role supports staffing adjustments to align with forecasted volumes.

The ideal candidate has at least 1 year of Real Time Analyst experience, strong communication, and proficiency in MS Word and Excel, with a high attention to data accuracy and the ability to learn new software quickly.