Reporting Analyst

IntouchCX; Manila; On-site; PHP 240,000 - 420,000; Full time

Job summary

IntouchCX is seeking a Reporting Analyst to join our Manila-based team. You will focus on real-time reporting and diagnosing trends in key performance metrics to support decision making.

You will generate weekly and daily KPI reports, ensure data accuracy for the assigned program, and collaborate with Operational Leaders and Program Leadership to drive improvements. This role requires strong analytical skills and proficiency in MS Word, Excel and Google Docs, with adaptability to learn new

Qualifications

• High School Diploma or equivalent is required.
• Experience in leadership and supervisory roles.
• Proficiency in MS Word, Excel and Google Docs.
• Ability with formulas and pivot tables.
• Strong communication and data entry accuracy.
• Willingness to learn new software such as JavaScript.

Responsibilities

• Be responsible for real-time reporting and diagnosing trends in key performance metrics.
• Generate weekly and daily KPI reports.
• Ensure employee data is current and accurate for assigned program.
• Work in partnership with Operational Leaders and Program Leadership.

Skills

Real-time reporting

KPI analysis

Data accuracy

Advanced Excel

Communication skills

Adaptability to software

Education

High School Diploma

Tools

MS Word

Excel

Google Docs

Pivot tables

Formulas

JavaScript

Job description

Job Description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

We are changing the way people think about customer care, and we need your help! Are you passionate about performance and love the challenge of reporting and diagnosing trends in key performance metrics? We’re looking for a Reporting Analyst with strong problem solving skills who can thrive in a fast paced, entrepreneurial environment.

As Reporting Analyst, You Will…

• Be responsible for real-time reporting and diagnosing trends in key performance metrics
• Generate weekly and daily KPI reports
• Ensure employee data is current and accurate for assigned program
• Work in partnership with Operational Leaders and Program Leadership

As Reporting Analyst, You Have…

• High School Diploma or equivalent is required
• Experience in leadership and working in a supervisory role
• Advanced knowledge of MS Word, Excel and Google Docs
• Proficiency with formulas and pivot tables
• Excellent communication skills
• Ability to enter data with a high level of accuracy
• Adaptability to learn a variety of software programs (such as Javascript)
• Strong analytical and problem solving skills
• Flexibility to work evenings and weekends if needed

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to [e-mail] for review and validation.